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WhatsApp Cloud Channel Media Issue in Self Hosted Environment

TLDR luissantosdev encountered a problem with WhatsApp Cloud channel using local storage. pranavrajs recommended using cloud storage. After setup, issue was resolved.

11mo

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Dec 13, 2022 (12 months ago)

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luissantosdev

01:32 PM

WhatsApp cloud channel does not receive or send media in installation Self Hosted / Caprover / Digital Ocean.

What can it be?
Installation Environment ( Self hosted ) : ( Ubuntu / Docker / Caprover ).
Chatwoot v2.11.0, problem persists since primary version installed.

The problem only occurs on the WhatsApp Cloud channel, I have another inbox with the Twillio channel and it works normally on the same installation.

Image 1 for WhatsApp cloud channel does not receive or send media in installation Self Hosted / Caprover / Digital Ocean.

What can it be?
Installation Environment ( Self hosted ) : ( Ubuntu / Docker / Caprover ).
Chatwoot v2.11.0, problem persists since primary version installed.

The problem only occurs on the WhatsApp Cloud channel, I have another inbox with the Twillio channel and it works normally on the same installation.

Dec 14, 2022 (12 months ago)

Photo of md5-bb7251b39524b174cbd6ef1b6c6b286d

pranavrajs

05:08 AM

Have you connected a cloud storage?

luissantosdev

11:58 AM

Not, only local storage.

07:05

luissantosdev

07:05 PM

Sugestion?

pranavrajs

08:02 PM

Yes, For caprover local storage would not be persistent. You need to configure a cloud storage

08:02

pranavrajs

08:02 PM

This is mostly probably why you are seeing this problem

Jan 03, 2023 (11 months ago)

luissantosdev

12:10 PM

Wonderful, that was it. I set up direct storage on Digital Ocean and it works now. But that means that in the documentation for installing with caprover there should be something mentioning not supporting local storage.

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