#whatsapp

WhatsApp Audio Format Issue and Error 500

TLDR Gustavo83 was facing an issue with WhatsApp audio recording format and error 500 after an update. sojan_official recommended creating a GitHub issue, while giquieu clarified audio codec requirements. Gustavo83 resolved the issue using console and chatgpt.

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Apr 13, 2023 (8 months ago)
Gustavo83
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Gustavo83
02:10 PM
hi... i've a problem in audio whatsapp send. i believe the problem is the audio recording format. but i don't know howto chage wav format to opus
Image 1 for hi... i've a problem in audio whatsapp send. i believe the problem is the audio recording format. but i don't know howto chage wav format to opus
Apr 24, 2023 (7 months ago)
sojan_official
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sojan_official
12:59 PM
which WhatsApp provider are you using ?
May 02, 2023 (7 months ago)
Gustavo83
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Gustavo83
02:57 PM
hi sojan, 360dialog
03:41
Gustavo83
03:41 PM
Image 1 for
03:43
Gustavo83
03:43 PM
I see that the audio is recorded in .wav but I read that it has to be in opus format. and I don't know how to make it record in that other format
May 03, 2023 (7 months ago)
sojan_official
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sojan_official
02:04 PM
Could you log a GitHub issue for the same. we will have the team investigate this further.
May 09, 2023 (7 months ago)
Gustavo83
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Gustavo83
07:44 PM
thank u sojan!
May 16, 2023 (7 months ago)
giquieu
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giquieu
01:39 AM
Gustavo83 Hello, all WhatsApp channels record with .ogg. Are you still facing this situation?
Gustavo83
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Gustavo83
11:25 PM
hi giquieu t.u. 4 response... i don't know howto chage the record codec
11:26
Gustavo83
11:26 PM
hi guys... i update chatwoot 2.17 and when i want to view my whatsapp chats i reveive error 500
11:27
Gustavo83
11:27 PM
Image 1 for
11:27
Gustavo83
11:27 PM
in the server log i view this:
ActionView::Template::Error (undefined method `additional_attributes' for nil:NilClass):
1: json.additional_attributes resource.additional_attributes
2: json.availability_status resource.availability_status
3: json.email resource.email
4: json.id resource.id
11:39
Gustavo83
11:39 PM
complete log:
11:49
Gustavo83
11:49 PM
ok the problem is 4 one or more chats bad formated
11:49
Gustavo83
11:49 PM
but... some one know howto search on chatwoot database the conversations asignated to an agent and delete it?
May 17, 2023 (6 months ago)
Gustavo83
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Gustavo83
12:04 AM
done! i user the console and chatgtp 4 help
12:05
Gustavo83
12:05 AM
chatgpt