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WhatsApp Audio Format Issue and Error 500

TLDR Gustavo83 was facing an issue with WhatsApp audio recording format and error 500 after an update. sojan_official recommended creating a GitHub issue, while giquieu clarified audio codec requirements. Gustavo83 resolved the issue using console and chatgpt.

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6mo

Apr 13, 2023 (8 months ago)

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Gustavo83

02:10 PM

hi... i've a problem in audio whatsapp send. i believe the problem is the audio recording format. but i don't know howto chage wav format to opus

Image 1 for hi... i've a problem in audio whatsapp send. i believe the problem is the audio recording format. but i don't know howto chage wav format to opus

Apr 24, 2023 (7 months ago)

Photo of md5-788237a2af5ff191b07ee9f215706ead

sojan_official

12:59 PM

which WhatsApp provider are you using ?

May 02, 2023 (7 months ago)

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Gustavo83

02:57 PM

hi sojan, 360dialog

03:41

Gustavo83

03:41 PM

Image 1 for

03:43

Gustavo83

03:43 PM

I see that the audio is recorded in .wav but I read that it has to be in opus format. and I don't know how to make it record in that other format

May 03, 2023 (7 months ago)

Photo of md5-788237a2af5ff191b07ee9f215706ead

sojan_official

02:04 PM

Could you log a GitHub issue for the same. we will have the team investigate this further.

May 09, 2023 (7 months ago)

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Gustavo83

07:44 PM

thank u sojan!

May 16, 2023 (7 months ago)

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giquieu

01:39 AM

Gustavo83 Hello, all WhatsApp channels record with .ogg. Are you still facing this situation?

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Gustavo83

11:25 PM

hi giquieu t.u. 4 response... i don't know howto chage the record codec

11:26

Gustavo83

11:26 PM

hi guys... i update chatwoot 2.17 and when i want to view my whatsapp chats i reveive error 500

11:27

Gustavo83

11:27 PM

Image 1 for

11:27

Gustavo83

11:27 PM

in the server log i view this:
ActionView::Template::Error (undefined method `additional_attributes' for nil:NilClass):
1: json.additional_attributes resource.additional_attributes
2: json.availability_status resource.availability_status
3: json.email resource.email
4: json.id resource.id

11:39

Gustavo83

11:39 PM

complete log:

11:49

Gustavo83

11:49 PM

ok the problem is 4 one or more chats bad formated

11:49

Gustavo83

11:49 PM

but... some one know howto search on chatwoot database the conversations asignated to an agent and delete it?

May 17, 2023 (6 months ago)

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Gustavo83

12:04 AM

done! i user the console and chatgtp 4 help

12:05

Gustavo83

12:05 AM

chatgpt

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