#support

Upgrade Issue: Outgoing Messages Not Working

TLDR rtanglestudio reported issues with outgoing messages after upgrade. sojan_official asked for error messages and shared a link for instructions.

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May 30, 2023 (6 months ago)
rtanglestudio
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rtanglestudio
02:54 PM
After upgrade only incoming messages are working. For example when customer writes us on website Chatwoot widget. But, when we write a reply from Chatwoot, customer doesn't get our reply back on website widget.
May 31, 2023 (6 months ago)
sojan_official
Photo of md5-788237a2af5ff191b07ee9f215706ead
sojan_official
12:25 PM
did you follow instructions here https://github.com/orgs/chatwoot/discussions/7113

also is there any error messages that you can share ?