Updating Phone ID and Business Account ID in Whatsapp Inbox
TLDR pg sought help to update Phone ID and Business Account ID in a Whatsapp Inbox to avoid losing conversations. tejaswini inquired about its hosting, and sojan_official suggested future inquiries to be made through in-app support for faster response.
pg
Fri, 24 Mar 2023 10:57:19 UTCsojan_official tejaswini sorry to @ you directly but this has become a critical blocker for us tldr: want to update the "Phone number ID" and "Business Account ID" of an existing whatsapp inbox
tejaswini
Fri, 24 Mar 2023 10:58:54 UTCIs this cloud or self hosted chatwoot dashboard you have?
pg
Fri, 24 Mar 2023 10:58:59 UTCcloud
pg
Fri, 24 Mar 2023 11:34:03 UTCok I _believe_ i fixed this by just hitting the `patch inbox` API and setting the provider config directly there
pg
Fri, 24 Mar 2023 11:34:07 UTCis there anything else I need to do?
sojan_official
Fri, 24 Mar 2023 15:32:44 UTCpg In case of cloud please reach out through our in app support for us to provider faster response.
pg
Fri, 24 Mar 2023 15:42:07 UTCah ok, sure. i thought discord was the preferred option
pg
Fri, 24 Mar 2023 09:58:39 UTCI have a Whatsapp Inbox set up for a phone. I then deleted and recreated the phone number in Whatsapp's admin. This means that the phone-number-id has changed, even though everything else has stayed the same - phone number, API key, etc. I can't seem to change the " Phone number ID " and " Business Account ID " of the inbox, but I assume its do-able from the db directly. Can someone please help me? This would mean I won't lose all my conversations in that inbox. If i end up creating a second inbox, the webhook URL would be the same right (since its the same number). So does chatwoot know to send webhooks to both inboxes or just the newest one?