#support

Troubleshooting URL Access and Database Connection Issues

TLDR rohitkushwaha_16555 is having trouble with accessing a URL and experiencing a database connection issue. yousseff063 and sojan_official are providing guidance and suggestions.

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Oct 20, 2023 (1 month ago)
rohitkushwaha_16555
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rohitkushwaha_16555
08:20 AM
hi ,
i am facing an issue while hitting the url http://localhost:3000 . i have successfully complete the installation but can not able to run the following URL. can anyone help me out to how to find the correct URL for this.
Thanks
Oct 21, 2023 (1 month ago)
yousseff063
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yousseff063
02:04 PM
please give me more details
self hosted locally or server, for production or developpement, wich tuto did you follow, docker or linux
Oct 26, 2023 (1 month ago)
rohitkushwaha_16555
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rohitkushwaha_16555
10:21 AM
https://www.chatwoot.com/docs/contributing-guide/environment-setup/ubuntu using the following url for setup but getting an error " ActiveRecord::DatabaseConnectionError: There is an issue connecting to your database with your username/password, username: xyz." while hittng the cmd " make db " . i have cheked the .env file there is no password present but still receiveing the mention error.
Oct 27, 2023 (1 month ago)
sojan_official
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sojan_official
06:48 PM
make sure your postgres is accessible with the said compbination