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Troubleshooting SMTP Issues and Email Continuity in Chatwoot

TLDR einlight and Aswin discuss SMTP issues after fresh install. nithindavid suggests checking sidekiq errors. mamane19. raises concerns about email continuity and address errors.

11mo

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Dec 30, 2022 (11 months ago)

einlight

06:47 PM

Hi, i am not the expert and also new here struggling with SMTP not delivered after fresh installed, but one thing to make sure you point your domain name hoster with the hosting server?

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Aswin

06:48 PM

that pointed

06:49

Aswin

06:49 PM

any firewall need to setup for this

einlight

07:17 PM

443, 80 and 3000, SQL port 1433 and not sure about redis port

Aswin

07:58 PM

issue still there

Jan 09, 2023 (11 months ago)

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nithindavid

05:36 AM

Could you check if you have any errors in sidekiq for the emails ?

ref: https://www.chatwoot.com/docs/self-hosted/faq#how-to-debug-smtp-email-errors-in-chatwoot

Jan 11, 2023 (11 months ago)

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mamane19.

10:28 AM

Hey is there a way to redirect the user to the chat to reply for email continuity !? Cause I am facing issues with the address after the reply, and it says that the address can not be found. Even tho I was able to set up the email continuity using IMAP and it works except for the above case.

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