Troubleshooting Heroku Database Upgrade on Chatwoot
TLDR timdid encountered an issue with a Chatwoot app after a Heroku rollback. pranavrajs advised a step-by-step upgrade. timdid updated to v2.1 and reattached the old database, resolving the issue.
pranavrajs
Wed, 27 Apr 2022 15:37:45 UTCtimdid This should have been done step by step. 1.13 - > 1.14 and so on.
pranavrajs
Wed, 27 Apr 2022 15:38:11 UTCNow the problem is that your database is upgraded, but the code is not.
pranavrajs
Wed, 27 Apr 2022 15:38:39 UTCFrom the errors it seems like Heroku Redis is down or not working.
pranavrajs
Wed, 27 Apr 2022 15:39:02 UTCWhich version of Chatwoot are you currently on?
pranavrajs
Wed, 27 Apr 2022 15:39:13 UTCIs the Database backups enabled in Heroku?
timdid
Wed, 27 Apr 2022 15:51:07 UTCHi thanks for your help! I finally updated to v2.1 where I previously merged all my contributions and specific changes and now it works!
timdid
Wed, 27 Apr 2022 15:52:27 UTCI had this 2,1 version app that worked on heroku so I changed the database addons to attach my old database from 1.13 (maybe upgraded by update process like you explained) to the new v2 app and it seems to work
timdid
Wed, 27 Apr 2022 15:53:01 UTCFrom now I will update step by step and try to stay up date !
pranavrajs
Wed, 27 Apr 2022 16:01:12 UTCGreat! You would start seeing the update notifications if there is a new release from now.
timdid
Wed, 27 Apr 2022 10:41:10 UTCIt seems that Heroku didn't really rollback my chatwoot 1.13 in the above logs. I managed to rollback to it manually but my app isn't building successfully anymore. Here is the current logs. pranavrajs If I have a functional Chatwoot v2 Heroku app. How can I migrate all my data from an other app (chatwoot 1.13) to it ? (Messages history, inboxes, agent bots, etc.) ?