TLDR timdid encountered an issue with a Chatwoot app after a Heroku rollback. pranavrajs advised a step-by-step upgrade. timdid updated to v2.1 and reattached the old database, resolving the issue.
It seems that Heroku didn't really rollback my chatwoot 1.13 in the above logs. I managed to rollback to it manually but my app isn't building successfully anymore. Here is the current logs.
pranavrajs If I have a functional Chatwoot v2 Heroku app. How can I migrate all my data from an other app (chatwoot 1.13) to it ? (Messages history, inboxes, agent bots, etc.) ?
timdid This should have been done step by step. 1.13 - > 1.14 and so on.
Now the problem is that your database is upgraded, but the code is not.
From the errors it seems like Heroku Redis is down or not working.
Which version of Chatwoot are you currently on?
Is the Database backups enabled in Heroku?
Hi thanks for your help! I finally updated to v2.1 where I previously merged all my contributions and specific changes and now it works!
I had this 2,1 version app that worked on heroku so I changed the database addons to attach my old database from 1.13 (maybe upgraded by update process like you explained) to the new v2 app and it seems to work
From now I will update step by step and try to stay up date !
Great! You would start seeing the update notifications if there is a new release from now.
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