Troubleshooting Facebook Integration in Self-Hosted Chat Woot
TLDR tanelorn4688 had issues with Facebook integration on a self-hosted chat woot. tejaswini guided them on how to change the GraphQL API version and mentioned an update in the global_config. The issue was resolved after matching the API versions and enabling additional services.
sojan_official
Tue, 10 Jan 2023 13:38:30 UTCtejaswini could you help ?
tejaswini
Tue, 10 Jan 2023 13:49:49 UTCWe have our version set to v14.0 but you can change it from `dashboard_controller.rb` from `'v14.0'` to `'v15.0'`..We will be adding this configuration in global_config
tanelorn4688
Tue, 10 Jan 2023 15:21:47 UTCI have change the setting manually in the code but somehow the Facebook hook is not working.
tanelorn4688
Tue, 10 Jan 2023 15:36:07 UTCThe api version is correct during the call but it seem the facebook SDK is hanging ! In addition the appID is correct the the auth call.
tanelorn4688
Tue, 10 Jan 2023 19:54:57 UTCtejaswini I was able to connect the Inbox. There is some step missing with the documentation.
tanelorn4688
Tue, 10 Jan 2023 19:55:56 UTCNot sure how you want to get the feedback. 1. api version vs chatwoot api_version need to match 2. you need to have additional service enable with your app ie javascript SDK login otherwise it does not work.
tanelorn4688
Tue, 10 Jan 2023 19:56:17 UTCI will now test if instagram is working
tejaswini
Wed, 11 Jan 2023 05:03:29 UTCJavascript sdk login in mentioned in the document in a Facebook link. But noted your point let us make it visible. Thanks for pointing out. We will make this change
tanelorn4688
Wed, 11 Jan 2023 09:45:22 UTCI think you have a screen capture to show the step. and if you make the graphql API version in ENV variable this will work for all usecase.
tanelorn4688
Mon, 09 Jan 2023 16:34:38 UTCHi there, I am having problem setting up the Facebook integration on a self hosted chat woot. The Facebook app has properly register the callback but when creating the inbox the windows is getting stuck on the Facebook dialog. The app was creating with v15 of the graphqlapi but I could see that the oauth api call is run through v14 ! Any help would be greatly appreciated.