#support

Troubleshooting Facebook Channel Setup for Chatwoot Locally

TLDR codingkrazy was having trouble setting up a Facebook channel for Chatwoot locally. After several suggestions, jackgun05 resolved the issue by suggesting some settings tweaks. codingkrazy was directed to premium support.

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Sep 11, 2023 (2 months ago)
codingkrazy
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codingkrazy
09:11 PM
Image 1 for I want to get this working locally first. Followed this doc https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setupImage 2 for I want to get this working locally first. Followed this doc https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setupImage 3 for I want to get this working locally first. Followed this doc https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup
09:13
codingkrazy
09:13 PM
I get the list of pages to select during initial oauth. and rest of meta's flow:
09:14
codingkrazy
09:14 PM
Here is the messenger setup for local dev. I'm routing locally with a cloudflare tunnel
Image 1 for Here is the messenger setup for local dev. I'm routing locally with a cloudflare tunnel
09:15
codingkrazy
09:15 PM
I have standard access for all of these:

pages_messaging
Business Asset User Profile Access
pages_show_list
pages_manage_metadata
09:17
codingkrazy
09:17 PM
This is the issue. The list is empty:

what am I missing. I'm confident I followed the doc to a t
Image 1 for This is the issue. The list is empty: 

what am I missing. I'm confident I followed the doc to a t
10:25
codingkrazy
10:25 PM
cc tejaswini based on other threads, looks like you can help me? Thanks
Sep 12, 2023 (2 months ago)
codingkrazy
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codingkrazy
01:52 PM
btw I got same empty list on app.chatwoot.com too
Image 1 for btw I got same empty list on app.chatwoot.com too
01:53
codingkrazy
01:53 PM
https://app.chatwoot.com/app/accounts/86843 if you look up in your backend.

Do the facebook pages have criteria like x amount of followers or cetain settings enabled??
05:21
codingkrazy
05:21 PM
cc sojan_official is there a separate channel for premium support. I'm with clickfunnels.com, I'm told we get that with our sponsorship.
Sep 13, 2023 (2 months ago)
sojan_official
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sojan_official
01:29 AM
codingkrazy could you shoot an email to [email protected] ? We will get you started with premium support. you can also use #1151325487449251901
01:32
sojan_official
01:32 AM
cc: shivammishra could you help here
shivammishra
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shivammishra
05:19 AM
Hey codingkrazy do you have admin access to the pages you're trying to connect to?
codingkrazy
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codingkrazy
01:50 PM
Okay sounds good! I'll send an email over there shortly.
Sep 20, 2023 (2 months ago)
uro2
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uro2
07:46 PM
the Hey codingkrazy
Follow last comment from this thread
https://github.com/chatwoot/chatwoot/issues/7269

Also, you'll encounter problems with permission
https://github.com/chatwoot/chatwoot/issues/7767

I just went through the same issue you had and those two solutions worked for me
Oct 16, 2023 (1 month ago)
jackgun05
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jackgun05
01:07 PM
ok i have change something and now work at my end.

try to go in the page and switch as profile page, go to settings -> new experience page -> advanced messages, here make sure domains are set up in the whitelist (put subdomain and main domain) and your app is connected to the page