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Troubleshooting Facebook Channel Setup for Chatwoot Locally

TLDR codingkrazy was having trouble setting up a Facebook channel for Chatwoot locally. After several suggestions, jackgun05 resolved the issue by suggesting some settings tweaks. codingkrazy was directed to premium support.

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1mo

Sep 11, 2023 (2 months ago)

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codingkrazy

09:11 PM

I want to get this working locally first. Followed this doc https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

Image 1 for I want to get this working locally first. Followed this doc https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

Image 2 for I want to get this working locally first. Followed this doc https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

Image 3 for I want to get this working locally first. Followed this doc https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

09:13

codingkrazy

09:13 PM

I get the list of pages to select during initial oauth. and rest of meta's flow:

09:14

codingkrazy

09:14 PM

Here is the messenger setup for local dev. I'm routing locally with a cloudflare tunnel

Image 1 for Here is the messenger setup for local dev. I'm routing locally with a cloudflare tunnel

09:15

codingkrazy

09:15 PM

I have standard access for all of these:


pages_messaging
Business Asset User Profile Access
pages_show_list
pages_manage_metadata

09:17

codingkrazy

09:17 PM

This is the issue. The list is empty:

what am I missing. I'm confident I followed the doc to a t

Image 1 for This is the issue. The list is empty:

what am I missing. I'm confident I followed the doc to a t

10:25

codingkrazy

10:25 PM

cc tejaswini based on other threads, looks like you can help me? Thanks

Sep 12, 2023 (2 months ago)

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codingkrazy

01:52 PM

btw I got same empty list on app.chatwoot.com too

Image 1 for btw I got same empty list on app.chatwoot.com too

01:53

codingkrazy

01:53 PM

https://app.chatwoot.com/app/accounts/86843 if you look up in your backend.

Do the facebook pages have criteria like x amount of followers or cetain settings enabled??

05:21

codingkrazy

05:21 PM

cc sojan_official is there a separate channel for premium support. I'm with clickfunnels.com, I'm told we get that with our sponsorship.

Sep 13, 2023 (2 months ago)

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sojan_official

01:29 AM

codingkrazy could you shoot an email to [email protected] ? We will get you started with premium support. you can also use #1151325487449251901

01:32

sojan_official

01:32 AM

cc: shivammishra could you help here

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shivammishra

05:19 AM

Hey codingkrazy do you have admin access to the pages you're trying to connect to?

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codingkrazy

01:50 PM

Okay sounds good! I'll send an email over there shortly.

Sep 20, 2023 (2 months ago)

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uro2

07:46 PM

the Hey codingkrazy
Follow last comment from this thread
https://github.com/chatwoot/chatwoot/issues/7269

Also, you'll encounter problems with permission
https://github.com/chatwoot/chatwoot/issues/7767

I just went through the same issue you had and those two solutions worked for me

Oct 16, 2023 (1 month ago)

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jackgun05

01:07 PM

ok i have change something and now work at my end.

try to go in the page and switch as profile page, go to settings -> new experience page -> advanced messages, here make sure domains are set up in the whitelist (put subdomain and main domain) and your app is connected to the page

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