#support

Troubleshooting Facebook App Permissions for Self-Hosted Docker

TLDR OTP-IT struggled with Facebook permissions for their application. d3x73rz1n offered to help assist with the issue in private messages and via a Telegram channel.

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Oct 03, 2023 (2 months ago)
OTP-IT
Photo of md5-27ffbc07a1400fecd2463cc3c4e66142
OTP-IT
06:29 AM
Self hosted:Docker
Hello everyone, I encountered some problems. I tried to refer to the content of this file: https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup#add- facebook-login
The content of the above file is our application settings

Obtain advanced access to the required permissions mentioned below for your Facebook app:
- pages_messaging
- Business Asset User Profile Access
- pages_show_list
- pages_manage_metadata

However, we followed the guidelines in the document and submitted the entire process, as well as the video requested by Facebook, and we received a rejection from Facebook.





Has anyone passed this verification normally? Or give me some guidance , many thanks 🙂
Image 1 for Self hosted:Docker
Hello everyone, I encountered some problems. I tried to refer to the content of this file: https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup#add- facebook-login
The content of the above file is our application settings

Obtain advanced access to the required permissions mentioned below for your Facebook app:
- pages_messaging
- Business Asset User Profile Access
- pages_show_list
- pages_manage_metadata

However, we followed the guidelines in the document and submitted the entire process, as well as the video requested by Facebook, and we received a rejection from Facebook.





Has anyone passed this verification normally? Or give me some guidance  , many thanks 🙂Image 2 for Self hosted:Docker
Hello everyone, I encountered some problems. I tried to refer to the content of this file: https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup#add- facebook-login
The content of the above file is our application settings

Obtain advanced access to the required permissions mentioned below for your Facebook app:
- pages_messaging
- Business Asset User Profile Access
- pages_show_list
- pages_manage_metadata

However, we followed the guidelines in the document and submitted the entire process, as well as the video requested by Facebook, and we received a rejection from Facebook.





Has anyone passed this verification normally? Or give me some guidance  , many thanks 🙂
d3x73rz1n
Photo of md5-0e5c633d6663f1862dab15d472271307
d3x73rz1n
12:33 PM
Hi! We can help you for this. Please let me know if you need consultancy for this service. In PM.
Oct 04, 2023 (1 month ago)
d3x73rz1n
Photo of md5-0e5c633d6663f1862dab15d472271307
d3x73rz1n
08:04 PM
Yes, I can. I will send you a PM to discuss the scope of this project.
Oct 06, 2023 (1 month ago)
d3x73rz1n
Photo of md5-0e5c633d6663f1862dab15d472271307
d3x73rz1n
01:07 AM
Please, see in your Direct Messages.
Image 1 for Please, see in your Direct Messages.
Nov 20, 2023 (1 week ago)
_atx_
Photo of md5-7df5f1781a0ae6b40577533a642d348e
_atx_
05:24 PM
OTP-IT were you able to request and obtain the permissions ?
Nov 21, 2023 (1 week ago)
d3x73rz1n
Photo of md5-0e5c633d6663f1862dab15d472271307
d3x73rz1n
10:21 PM
Please refer to this in Telegram channel created for support.
Nov 22, 2023 (6 days ago)
2k2j2
Photo of none
2k2j2
01:15 PM
d3x73rz1n Hi can you also let me know about this?