soyjavier

Wed, 19 Oct 2022 15:14:44 UTC

Hi..! It's my first time installing Chatwoot, and everything seems to be fine, but I can't connect, i got a "ERR_CONNECTION_TIMED_OUT" I'm in a AWS EC2 t2.medium (Don't know if its the recommended size) and in the security group I had opened the ports 80, 443 and 22. I Don't know if a I need to open any other port, or if is anything else that I need to check out.. 🤔

v_shnu

Thu, 20 Oct 2022 06:27:50 UTC

If you have the domain setup as you have shared, you only need to have port 80 and 443 open.

v_shnu

Thu, 20 Oct 2022 06:28:36 UTC

This looks like a security group issue as request is getting timed out. Could you double check the security group settings?

soyjavier

Thu, 20 Oct 2022 07:49:30 UTC

Hi, Thanks for answering, yes, I have the security groups open, and even tried opening another ports, but nothing seems to fix the problem.. 🤔

v_shnu

Thu, 20 Oct 2022 10:04:36 UTC

Please don't open 5432. It's exposes your database to Internet.

v_shnu

Thu, 20 Oct 2022 10:05:04 UTC

Could you share the output of following commands ?

v_shnu

Thu, 20 Oct 2022 10:06:11 UTC

``` sudo netstat -ntlp | grep 3000 ```

v_shnu

Thu, 20 Oct 2022 16:23:17 UTC

So chatwoot is up

v_shnu

Thu, 20 Oct 2022 16:23:56 UTC

could you try ``` curl http://localhost:3000/api curl localhost ```

v_shnu

Fri, 21 Oct 2022 06:49:11 UTC

As you can see Chatwoot is running and responding to the `/api` request.

v_shnu

Fri, 21 Oct 2022 06:49:49 UTC

Not sure what is going on here, to debug can you open all trafffic on all ports on the security group and see if there is any change?

v_shnu

Fri, 21 Oct 2022 06:50:19 UTC

Also, could you test deploying via this marketplace listing

v_shnu

Fri, 21 Oct 2022 06:50:34 UTC

https://aws.amazon.com/marketplace/pp/prodview-tolblk4kmdqd4

Trouble with Chatwoot Installation and Connection on AWS EC2

soyjavier

v_shnu

v_shnu

soyjavier

v_shnu

v_shnu

v_shnu

v_shnu

v_shnu

v_shnu

v_shnu

v_shnu

v_shnu

Chatwoot

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