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Triggering Email and Conversation Tracking through Chatwoot API

TLDR shu-bhi inquires about triggering an email via Chatwoot API that results in a new conversation in the email inbox. sojan_official confirms the feature is available.

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Jul 21, 2022 (17 months ago)
shu-bhi
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shu-bhi
01:30 PM
Is it possible to trigger an email via chatwoot through API which thereby creates a new conversation in the email inbox. Basically we want to track send emails too so that we can followup as well.
sojan_official
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sojan_official
03:55 PM
yep. Chatwoot allows outbound conversations to contacts through email inbox.. you can reuse the same APIs which the UI uses for this.
shu-bhi
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shu-bhi
05:48 PM
Cool. Let me check with devs about it. Thanks