Triggering Email and Conversation Tracking through Chatwoot API
TLDR shu-bhi inquires about triggering an email via Chatwoot API that results in a new conversation in the email inbox. sojan_official confirms the feature is available.
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Jul 21, 2022 (17 months ago)
shu-bhi
shu-bhi
01:30 PMIs it possible to trigger an email via chatwoot through API which thereby creates a new conversation in the email inbox. Basically we want to track send emails too so that we can followup as well.
sojan_official
sojan_official
03:55 PMyep. Chatwoot allows outbound conversations to contacts through email inbox.. you can reuse the same APIs which the UI uses for this.
shu-bhi
shu-bhi
05:48 PMCool. Let me check with devs about it. Thanks
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