Suggestion for Improving Conversation Continuity in Chatwoot.
TLDR no-1ne suggested providing multiple channel options for users' conversation continuity, rather than: just email. sojan_official asked them to create a GitHub issue which no-1ne did.
Sep 19, 2022 (15 months ago)
Currently for first time user the form asks for email,
Have a feature request, can user provide their number and choose to get responses via other supported channels like whatsapp etc
Sep 26, 2022 (15 months ago)
Sep 27, 2022 (15 months ago)
Indexed 2221 threads (46% resolved)
Conversation Continuity Feature Request for Multiple Channels
no-1ne suggests allowing users to choose their preferred communication channel for conversation continuity instead of only providing the email option.
Chatwoot Email Notification Troubleshooting
eddippla faced issues with sending email notifications with Chatwoot software post their update to v3. sojan_official clarified that the default behavior requires conversation continuity and guided on its set up. eddippla appreciated the help.
Configuring Conversation Continuity on Chatwoot Cloud
rohanrajpal inquired about configuring conversation continuity and custom email setup on Chatwoot Cloud. sojan_official clarified that customization is currently unavailable.