SMTP Email Debugging in Chatwoot
TLDR rinndoge found a potential issue with SMTP's authentication setting in Chatwoot and changed it, but still faced email sending errors. sojan_official suggested checking if they could send emails successfully from console with the new settings.
sojan_official
Thu, 06 Apr 2023 12:16:08 UTCplease see if steps here helps ? : https://www.chatwoot.com/docs/self-hosted/faq/#how-to-debug-smtp-email-errors-in-chatwoot
rinndoge
Thu, 06 Apr 2023 16:42:11 UTCNever tried 2nd step so I'll try that
rinndoge
Thu, 06 Apr 2023 23:14:33 UTCsojan_official
rinndoge
Thu, 06 Apr 2023 23:14:36 UTCSomething occurred to me
rinndoge
Thu, 06 Apr 2023 23:14:37 UTC# plain,login,cram_md5 SMTP_AUTHENTICATION=login
rinndoge
Thu, 06 Apr 2023 23:14:41 UTCPerhaps it's login is the issue and I need to put plain instead?
rinndoge
Thu, 06 Apr 2023 23:54:22 UTCBingo! This might be the issue sojan_official
rinndoge
Thu, 06 Apr 2023 23:54:27 UTCRequires PLAIN and I had it set to login
rinndoge
Thu, 06 Apr 2023 23:54:38 UTCI'll test later and get back to you
rinndoge
Fri, 07 Apr 2023 01:18:35 UTCOdd.
rinndoge
Fri, 07 Apr 2023 01:20:22 UTC
rinndoge
Fri, 07 Apr 2023 01:20:35 UTCStill getting errors wtf (I restarted even)
rinndoge
Fri, 07 Apr 2023 01:27:10 UTCStill having issues bruh'
rinndoge
Fri, 07 Apr 2023 01:40:55 UTCNo errors to go with those issues too
rinndoge
Fri, 07 Apr 2023 01:41:02 UTCIt errored above once
rinndoge
Fri, 07 Apr 2023 01:41:07 UTCand then isn't erroring despite it not sending
rinndoge
Fri, 07 Apr 2023 01:43:59 UTCIt processes it
rinndoge
Fri, 07 Apr 2023 01:44:02 UTCas I see it pop up in busy
rinndoge
Fri, 07 Apr 2023 01:44:05 UTCdoesnt send
rinndoge
Fri, 07 Apr 2023 01:44:10 UTCbut doesnt show in dead or retry
rinndoge
Fri, 07 Apr 2023 23:37:06 UTCNet::SMTPFatalError: 551 5.7.1 Not authorised to send from this header address
rinndoge
Fri, 07 Apr 2023 23:37:08 UTCsojan_official
rinndoge
Fri, 07 Apr 2023 23:46:34 UTCI checked- it's the correct email address
rinndoge
Fri, 07 Apr 2023 23:46:52 UTCDKIM & SPF is correct according to FastMail DNS Checker
rinndoge
Fri, 07 Apr 2023 23:47:00 UTCwtf lol
rinndoge
Fri, 07 Apr 2023 23:47:09 UTCShould I just reset the VPS and reinstall at this rate smhhhh sojan_official
sojan_official
Wed, 12 Apr 2023 09:02:40 UTCrinndoge where you able to send an email successfully from console with the settings ? https://www.chatwoot.com/docs/self-hosted/faq/#step-2-validate-your-smtp-config-by-sending-an-email
rinndoge
Thu, 06 Apr 2023 03:07:33 UTC