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Setting Chat Open to Transition from Bot to Agent

TLDR .devaccount had queries on chat set open from bot to agent. v_shnu clarified that with hand_off intent, conversation moves to human agent, stopping bot from receiving further events.

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Jun 26, 2023 (5 months ago)
.devaccount
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.devaccount
02:10 PM
When you set a chat to open to pass it from a bot to an agent, do you need to manually detect that its open to stop the bot responding or should chatwoot handle it and stop the bot receiving it
Needle
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Needle
02:10 PM
Please add any additional information to this thread. The team will follow up.
Jun 29, 2023 (5 months ago)
v_shnu
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v_shnu
08:25 AM
When the hand_off intent is fired, the bot will move the conversation to human agent. The bot will no longer recieve events.