Setting Chat Open to Transition from Bot to Agent
TLDR .devaccount had queries on chat set open from bot to agent. v_shnu clarified that with hand_off
intent, conversation moves to human agent, stopping bot from receiving further events.
Jun 26, 2023 (5 months ago)
.devaccount
02:10 PMNeedle
02:10 PMJun 29, 2023 (5 months ago)
v_shnu
08:25 AMhand_off
intent is fired, the bot will move the conversation to human agent. The bot will no longer recieve events.Chatwoot
Indexed 2221 threads (46% resolved)
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