Setting Chat Open to Transition from Bot to Agent
TLDR .devaccount had queries on chat set open from bot to agent. v_shnu clarified that with
hand_off intent, conversation moves to human agent, stopping bot from receiving further events.
Jun 26, 2023 (5 months ago)
Jun 29, 2023 (5 months ago)
hand_offintent is fired, the bot will move the conversation to human agent. The bot will no longer recieve events.
Indexed 2221 threads (46% resolved)
Handing Off Chatbot Conversations to Specific Teams
gabrielbraga1306 asked about handing off chatbot conversations. sojan_official recommended using specific intent via Chatwoot APIs. gabrielbraga1306 provided a potential endpoint, which sojan_official confirmed is correct.
Creating Agent Bots on Chatwoot Website
pgm had inquiries about using Chatwoot's agent bot. drdaga and sojan_official explained its features and how to create a new bot.
Automatically Starting a Conversation with Chat Widget
thinness2722 wants to create an auto-start chat conversation when the widget is opened. sojan_official suggests using webhooks. thinness2722 encounters a "continue conversation" issue and is awaiting a fix on GitHub issue #7217.