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Setting Chat Open to Transition from Bot to Agent

TLDR .devaccount had queries on chat set open from bot to agent. v_shnu clarified that with hand_off intent, conversation moves to human agent, stopping bot from receiving further events.

5mo

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Jun 26, 2023 (5 months ago)

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.devaccount

02:10 PM

When you set a chat to open to pass it from a bot to an agent, do you need to manually detect that its open to stop the bot responding or should chatwoot handle it and stop the bot receiving it

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Needle

02:10 PM

Please add any additional information to this thread. The team will follow up.

Jun 29, 2023 (5 months ago)

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v_shnu

08:25 AM

When the hand_off intent is fired, the bot will move the conversation to human agent. The bot will no longer recieve events.

08:25

v_shnu

08:25 AM

https://www.chatwoot.com/docs/product/channels/live-chat/integrations/dialogflow/#creating-a-handoff-intent

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