Separating Contacts by Attendants
TLDR thewallacy asked if contacts could be separated by attendant. pranavrajs clarified this feature was unavailable and suggested logging the request on Github.
Oct 04, 2022 (15 months ago)
Oct 06, 2022 (14 months ago)
Oct 12, 2022 (14 months ago)
Oct 13, 2022 (14 months ago)
Indexed 2221 threads (46% resolved)
Auto-Assignment of Conversations to Offline Agents
maobueno asked sojan_official if conversations could be auto-assigned to agents who are not online.
Preventing Customer's Auto-Closure of Support Tickets
0xloris asked if it was possible to prevent customers from prematurely closing their support tickets, to ensure clear communication.
API Association of Contact with Inbox Inquiry
hiagosilvas inquired about associating a contact with an inbox using an API. sojan_official suggested raising a Github issue about it for the team to work on.