#support

Resolving Webchat Colour Change Issue

TLDR tobsowo was having trouble changing webchat colours due to an internal error. v_shnu suggested checking the browser console. The problem was resolved using the widget option.

Powered by Struct AI
4
5mo
Solved
Join the chat
Jun 30, 2023 (5 months ago)
tobsowo
Photo of none
tobsowo
02:51 PM
Trying to change a webchat colour but not saving and getting internal error message.
Image 1 for Trying to change a webchat colour but not saving and getting internal error message.
Jul 04, 2023 (5 months ago)
v_shnu
Photo of md5-310ea2ceb91b0b302b8f700488e094ad
v_shnu
06:40 AM
Could you see if there are any errors in the browser console?
06:41
v_shnu
06:41 AM
Also, check the servers logs when you try to change the color of the widget.
tobsowo
Photo of none
tobsowo
06:23 PM
I used the widget option and worked.