Resolving Email Configuration Issues in Chatwoot

ily3414

Anyone how to resolve this?

sojan_official

can you give more details ? - chatwoot version - is there any customisation done over the code ? - email channel configuration ? ( forwarded or imap ? )

ily3414

Chatwoot version: 2.5.0 Customisation done over the code: Yes, I have modified the .env file Email configuration: Both, forwarded and imap/smtp

ily3414

Hello, Sojan. I managed to resolve my email configuration channel using imap/smtp, but for some reason, after a few hours, it will automatically disconnect my inbox and request for update the credentials.

ily3414

I have tried to use forwarded as an alternative option, but the email generated does not exist

ily3414

sojan_official

for email forwarding to work you will need to configure conversation continuity https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity

sojan_official

when chatwoot encounters error with smtp config like timeout it will disconnect the channel . this logic has been improved in the latest releases .. so upgrading might improve the situation

ily3414

does email forwarding only works when using the 3rd party softwares(Sendgrid, Mandrill, Mailgun, Exim, Postfix, Qmail and Postmark)?

ily3414

Also, if i were to use exim or postfix, do i have to configure this part too?

ily3414

thank you in advance for ur help!

ily3414

hii sojan_official, any updates on this?