Resolving Email Configuration Issues in Chatwoot

TLDR ily3414 is experiencing email configuration issues in Chatwoot 2.5.0, which automatically disconnects the inbox over time. sojan_official suggests upgrading the version and configuring conversation continuity, but ily3414 still has unanswered questions about 3rd party software compatibility and additional configurations.

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ily3414
Thu, 11 Aug 2022 02:48:40 UTC

Anyone how to resolve this?

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sojan_official
Tue, 16 Aug 2022 05:01:52 UTC

can you give more details ? - chatwoot version - is there any customisation done over the code ? - email channel configuration ? ( forwarded or imap ? )

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ily3414
Tue, 16 Aug 2022 05:04:26 UTC

Chatwoot version: 2.5.0 Customisation done over the code: Yes, I have modified the .env file Email configuration: Both, forwarded and imap/smtp

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ily3414
Tue, 16 Aug 2022 05:05:57 UTC

Hello, Sojan. I managed to resolve my email configuration channel using imap/smtp, but for some reason, after a few hours, it will automatically disconnect my inbox and request for update the credentials.

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ily3414
Tue, 16 Aug 2022 05:07:03 UTC

I have tried to use forwarded as an alternative option, but the email generated does not exist

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ily3414
Tue, 16 Aug 2022 05:07:24 UTC

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sojan_official
Tue, 16 Aug 2022 05:15:04 UTC

for email forwarding to work you will need to configure conversation continuity https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity

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sojan_official
Tue, 16 Aug 2022 05:15:56 UTC

when chatwoot encounters error with smtp config like timeout it will disconnect the channel . this logic has been improved in the latest releases .. so upgrading might improve the situation

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ily3414
Tue, 16 Aug 2022 06:34:51 UTC

does email forwarding only works when using the 3rd party softwares(Sendgrid, Mandrill, Mailgun, Exim, Postfix, Qmail and Postmark)?

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ily3414
Tue, 16 Aug 2022 06:42:42 UTC

Also, if i were to use exim or postfix, do i have to configure this part too?

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ily3414
Tue, 16 Aug 2022 06:43:03 UTC

thank you in advance for ur help!

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ily3414
Thu, 18 Aug 2022 18:24:41 UTC

hii sojan_official, any updates on this?