Resolving Blocked Sidekiq Processes Issue
TLDR ziekbaboon is experiencing stuck sidekiq processes and indefinite mailbox queuing, blocking tasks. tejaswini suggests checking if it's an email provider-specific issue. Investigations are ongoing.
1
Apr 20, 2023 (7 months ago)
ziekbaboon
03:22 PMThe fetchmail jobs for a particular mailbox are even queued indefinitely and causes no more tasks to run and freezes the whole system.
The configuration of that email is correct and no problems are detected on the mail server either. Where should I investigate?
I leave you the logs:
chatwoot-worker.1[5331]: I, [2023-04-20T17:21:21.180519 #5331] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailInboxesJob] [8a8408b7-3d97-4c66-adcc-ea4b65ee3d70] Enqueued Inboxes::FetchImapEmailsJob (Job ID: 555c1465-3a5b-4532-b2d8-44ec25383479) to Sidekiq(low) with arguments: #<GlobalID:0x00007fd61860c1b0 @uri=#<URI::GID gid://chatwoot/Channel::Email/4>>
![Image 1 for Good afternoon, I am having a recurring problem which is blocking all sidekiq processes when filling the queue.
The fetchmail jobs for a particular mailbox are even queued indefinitely and causes no more tasks to run and freezes the whole system.
The configuration of that email is correct and no problems are detected on the mail server either. Where should I investigate?
I leave you the logs:
chatwoot-worker.1[5331]: I, [2023-04-20T17:21:21.180519 #5331] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailInboxesJob] [8a8408b7-3d97-4c66-adcc-ea4b65ee3d70] Enqueued Inboxes::FetchImapEmailsJob (Job ID: 555c1465-3a5b-4532-b2d8-44ec25383479) to Sidekiq(low) with arguments: #<GlobalID:0x00007fd61860c1b0 @uri=#<URI::GID gid://chatwoot/Channel::Email/4>>](https://app.struct.ai/images/md5-20a9987f5c9143a465347e6e9d6f1f03/512)
ziekbaboon
04:10 PMApr 21, 2023 (7 months ago)
v_shnu
09:32 AM
tejaswini
09:34 AMziekbaboon
11:48 AMtejaswini
11:49 AMziekbaboon
11:49 AM
tejaswini
11:49 AMziekbaboon
11:50 AMziekbaboon
11:51 AM
Chatwoot
Indexed 2214 threads (46% resolved)
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