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Resolving Blocked Sidekiq Processes Issue

TLDR ziekbaboon is experiencing stuck sidekiq processes and indefinite mailbox queuing, blocking tasks. tejaswini suggests checking if it's an email provider-specific issue. Investigations are ongoing.

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Apr 20, 2023 (7 months ago)
ziekbaboon
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ziekbaboon
03:22 PM
Good afternoon, I am having a recurring problem which is blocking all sidekiq processes when filling the queue.

The fetchmail jobs for a particular mailbox are even queued indefinitely and causes no more tasks to run and freezes the whole system.

The configuration of that email is correct and no problems are detected on the mail server either. Where should I investigate?

I leave you the logs:

chatwoot-worker.1[5331]: I, [2023-04-20T17:21:21.180519 #5331] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailInboxesJob] [8a8408b7-3d97-4c66-adcc-ea4b65ee3d70] Enqueued Inboxes::FetchImapEmailsJob (Job ID: 555c1465-3a5b-4532-b2d8-44ec25383479) to Sidekiq(low) with arguments: #<GlobalID:0x00007fd61860c1b0 @uri=#<URI::GID gid://chatwoot/Channel::Email/4>>
Image 1 for Good afternoon, I am having a recurring problem which is blocking all sidekiq processes when filling the queue.

The fetchmail jobs for a particular mailbox are even queued indefinitely and causes no more tasks to run and freezes the whole system.

The configuration of that email is correct and no problems are detected on the mail server either. Where should I investigate?

I leave you the logs:

chatwoot-worker.1[5331]: I, [2023-04-20T17:21:21.180519 #5331]  INFO -- : [ActiveJob] [Inboxes::FetchImapEmailInboxesJob] [8a8408b7-3d97-4c66-adcc-ea4b65ee3d70] Enqueued Inboxes::FetchImapEmailsJob (Job ID: 555c1465-3a5b-4532-b2d8-44ec25383479) to Sidekiq(low) with arguments: #<GlobalID:0x00007fd61860c1b0 @uri=#<URI::GID gid://chatwoot/Channel::Email/4>>
04:10
ziekbaboon
04:10 PM
IMAP Fetch stuck
Apr 21, 2023 (7 months ago)
v_shnu
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v_shnu
09:32 AM
tejaswini could you please help here?
tejaswini
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tejaswini
09:34 AM
worker sever
ziekbaboon
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ziekbaboon
11:48 AM
Stuck
tejaswini
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tejaswini
11:49 AM
Can you also check if it specific to some email providers?
ziekbaboon
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ziekbaboon
11:49 AM
Image 1 for
tejaswini
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tejaswini
11:49 AM
like works for Gmail only something like that
ziekbaboon
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ziekbaboon
11:50 AM
All our mailboxes are connected via IMAP to our mail server, we use dovecot
11:51
ziekbaboon
11:51 AM
I have checked the firewall of the mail server, fail2ban filters and specific configurations of the affected mailbox and I don't see any problems either.

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