Proposal of "Ask Your Question" Box for Helpdesk Page
TLDR xchris_vc suggested implementing an "ask your question" functionality in the helpdesk page for a more personalized service. sojan_official acknowledged the input and posted an issue on Github to track the feature request.
Feb 15, 2022 (23 months ago)
The Dialogflow integration will recommend articles and assist more personally, and can also ask for more details & forward to employees if necessary. This is much more personal & accurate than a search feature, and encourages them to ask their question.
A function could be like:
window.$chatwoot.send('When is my delivery arriving?')
This would also help with beta feature registrations (customers can submit an automated format within 1 click) and other use cases.
Indexed 2221 threads (46% resolved)
Auto-Display Interactive Chatwoot Menu Without Prompt
catalystjack wants to auto-display a Chatwoot menu without user prompts. sojan_official suggests webhook events. thinness2722 raises an issue and shares a GitHub link for tracking.
Discussion on Inbox Specific DB App and Dashboard Apps' Features
Deleted User asked about having an inbox specific db app. pranavrajs admitted it's not currently possible. glauber0781 shared experiences making a dashboard app, pointed out few issues. sojan_official directed towards GitHub.
Trouble with Chatwoot Bot's Webhook Function
brrrrrrrrrrr created a bot in Chatwoot but failed to receive inbound webhooks. sojan_official suggested connecting the bot to a specific inbox.