Proposal of "Ask Your Question" Box for Helpdesk Page
TLDR xchris_vc suggested implementing an "ask your question" functionality in the helpdesk page for a more personalized service. sojan_official acknowledged the input and posted an issue on Github to track the feature request.
1
Feb 15, 2022 (23 months ago)
xchris_vc
11:49 AMThe Dialogflow integration will recommend articles and assist more personally, and can also ask for more details & forward to employees if necessary. This is much more personal & accurate than a search feature, and encourages them to ask their question.
A function could be like:
window.$chatwoot.send('When is my delivery arriving?')This would also help with beta feature registrations (customers can submit an automated format within 1 click) and other use cases.
sojan_official
05:02 PMxchris_vc
05:13 PM
Chatwoot
Indexed 2221 threads (46% resolved)
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