#support

Problem With Configuring openssh-server on Ubuntu Solved

TLDR hansjk was stuck while configuring openssh-server on Ubuntu, couldn't progress past a menu step. patrickvandenhoek remotely supported and resolved the issue, it was a combination of an outdated system and system misinterpretations of 'tail' command.

1mo

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Oct 26, 2023 (1 month ago)

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hansjk

06:56 PM

I'm installing Chatwoot on my Ubuntu server. Everything have worked fine until I came to this menu here (Configuring openssh-server). There is no way to choose and continue, or even choose it by pressing enter. When I do that, I end up writing in the menu like it was a text-document. So I'm stuck here. Anyone knows how to get past this screen?

Image 1 for I'm installing Chatwoot on my Ubuntu server. Everything have worked fine until I came to this menu here (Configuring openssh-server). There is no way to choose and continue, or even choose it by pressing enter. When I do that, I end up writing in the menu like it was a text-document. So I'm stuck here. Anyone knows how to get past this screen?

Image 2 for I'm installing Chatwoot on my Ubuntu server. Everything have worked fine until I came to this menu here (Configuring openssh-server). There is no way to choose and continue, or even choose it by pressing enter. When I do that, I end up writing in the menu like it was a text-document. So I'm stuck here. Anyone knows how to get past this screen?

Oct 27, 2023 (1 month ago)

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sojan_official

06:45 PM

cc: v_shnu

Oct 30, 2023 (1 month ago)

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patrickvandenhoek

02:18 PM

Use "TAB" to select the <OK> button.

05:08

patrickvandenhoek

05:08 PM

Is Scroll Lock enabled?

hansjk

05:09 PM

I'm not sure, since I don't know about that feature

patrickvandenhoek

05:09 PM

Can you just use your own regular keyboard? Are you logged in through SSH or is this just a 'console' provided by a Hosting Company?

05:10

patrickvandenhoek

05:10 PM

(Trying to figure out why this is happening, as I never seen this behaviour on any *nix system, ever.)

hansjk

05:11 PM

Oh, guess you are talking about the scroll lock button on the keyborad.

I'm logged inn trhough SSH

05:11

hansjk

05:11 PM

With a normal keyboard

patrickvandenhoek

05:12 PM

Somehow your keys are not being translated well, weird behavior.

hansjk

05:12 PM

I have tried on my mac and on my debian pc

patrickvandenhoek

05:12 PM

Can you go to the Terminal Settings (Terminal -> Settings, or Press CMD + comma), what Shell are you using?

05:12

patrickvandenhoek

05:12 PM

What keyboard layout are you using locally, and what layout on the server?

05:14

patrickvandenhoek

05:14 PM

And lastly: what shell are you using remotely? /bin/sh or /bin/bash?

hansjk

05:14 PM

Norwegian layout on my computer. And it work on my server, so i guess that is the same

patrickvandenhoek

05:14 PM

can you return the output of this command?

echo $TERM

05:15

patrickvandenhoek

05:15 PM

and cat ~/.bash_profile

05:15

patrickvandenhoek

05:15 PM

(If there is sensitive information: please * it)

hansjk

05:16 PM

I use /bin/bash

05:16

hansjk

05:16 PM

xterm-256color

patrickvandenhoek

05:17 PM

This should match on both macOS and the server.

hansjk

05:18 PM

Wait, that was my server. this is my mac:
/bin/zsh
xterm-256color

patrickvandenhoek

05:18 PM

/bin/zsh is okay for macOS, /bin/bash on server = OK too...

05:18

patrickvandenhoek

05:18 PM

Hmm

05:19

patrickvandenhoek

05:19 PM

Did you use su after login?

05:19

patrickvandenhoek

05:19 PM

or using a sudo command?

hansjk

05:19 PM

yes

patrickvandenhoek

05:19 PM

su into the user, after that type bash [ENTER]

05:19

patrickvandenhoek

05:19 PM

and try again?

05:20

patrickvandenhoek

05:20 PM

I know a lot of users on Ubuntu or other 'tastes' or Linux have problems after su / sudoing with keyboard related stuff.

hansjk

05:21 PM

Do you mean typing ?
bash [ENTER]

patrickvandenhoek

05:21 PM

Yes.

hansjk

05:21 PM

"bash: [ENTER]: No such file or directory"

patrickvandenhoek

05:21 PM

type bash and return it with an ENTER

hansjk

05:21 PM

oh yes

patrickvandenhoek

05:21 PM

ah no, don't use [ENTER] haha

05:21

patrickvandenhoek

05:21 PM

Just the key.

hansjk

05:21 PM

Seemed wierd

patrickvandenhoek

05:21 PM

If this does not work, try logging in as root, and perform the same action(s), see if it resolves.

05:21

patrickvandenhoek

05:21 PM

su - root

hansjk

05:22 PM

Nothing happens when typing bash

patrickvandenhoek

05:22 PM

That's correct

05:22

patrickvandenhoek

05:22 PM

Now run the commands to reproduce the same situation.

05:23

patrickvandenhoek

05:23 PM

No. The commands that got you into this sh*t (the notepad thing) haha

hansjk

05:24 PM

THis is without beeing root

patrickvandenhoek

05:25 PM

not working?

05:25

patrickvandenhoek

05:25 PM

Always select "Keep the local version currently installed"

05:25

patrickvandenhoek

05:25 PM

Use [TAB] to go to the OK button

hansjk

05:26 PM

05:26

hansjk

05:26 PM

The green dodt is there

patrickvandenhoek

05:27 PM

If you press [TAB] it automatically goes to that position?

05:27

patrickvandenhoek

05:27 PM

(The green dot)

05:27

patrickvandenhoek

05:27 PM

If yes: press [ENTER], and see what happens.

05:27

patrickvandenhoek

05:27 PM

It should become the red color, the <Ok> button.. 🤔

hansjk

05:28 PM

it goes down

patrickvandenhoek

05:28 PM

Ugh. Not working... 😦

05:28

patrickvandenhoek

05:28 PM

See your Discord Direct Messages Inbox please

08:21

patrickvandenhoek

08:21 PM

Problem solved, helped hansjk out through Remote Support. Was a combination of a system not up to date and using 'tail' and getting this dialog.

Hans did 'tail -f /var/log/chatwoot-setup.log' and got this dialog. The log file contains the markup for a dialog, that's the reason why when he typed TAB or used ARROW-UP / ARROW-DOWN, it didn't work, as the commands were going through 'tail'.

Also: some memory issues, but solved by upgrading the VPS the instance was being installed on.

sojan_official

hansjk

08:45 PM

Amazing help right here! 👆

Oct 31, 2023 (1 month ago)

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v_shnu

05:19 AM

🙇‍♂️ <:chatwoot:654004789906243605> Thank you for pitching in patrickvandenhoek

patrickvandenhoek

07:02 AM

💕

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