#support

Problem with Chatwoot Flutter SDK's Chat History Persistence

TLDR Abhishekvj has a problem with chat history persistence in Chatwoot Flutter SDK. sojan_official suggests logging a Github issue as user identification may not be implemented in their Flutter SDK.

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Mar 07, 2023 (9 months ago)
Abhishekvj
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Abhishekvj
06:25 AM
Hi,
Anyone using Chatwoot Flutter SDK ?
I am facing issue in chat history persistence even though I am passing "IdentifierHash" Properly.
The chat history is only available for single device, but if same user login with different device than chat history is not available and new fresh conversation is being created for the same user in chatwoot agent dashboard.
If anyone have any idea on this please help.
Thanks
sojan_official
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sojan_official
11:41 AM
I don't think think user identification is implemented on our flutter sdk. could you log a github issue for the same. we will take al ook at it.
Mar 09, 2023 (9 months ago)
Abhishekvj
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Abhishekvj
06:24 AM
ok