TLDRhemantg_ inquired if Chatwoot can restrict access to customer-agent conversations. sojan_official responded with a link.
hemantg_
Thu, 27 Apr 2023 13:37:12 UTC
Hi,
We have a specific requirement, where conversations between the customer and the agent has to be private, meaning other agents should not be able to check the conversation if they are not assigned. Is this possible in chatwoot?
hemantg_
Thu, 27 Apr 2023 13:37:12 UTCHi, We have a specific requirement, where conversations between the customer and the agent has to be private, meaning other agents should not be able to check the conversation if they are not assigned. Is this possible in chatwoot?