Privacy Requirement in Chatwoot Conversations

TLDR hemantg_ inquired if Chatwoot can restrict access to customer-agent conversations. sojan_official responded with a link.

Photo of hemantg_
Thu, 27 Apr 2023 13:37:12 UTC

Hi, We have a specific requirement, where conversations between the customer and the agent has to be private, meaning other agents should not be able to check the conversation if they are not assigned. Is this possible in chatwoot?

Photo of sojan_official
Fri, 28 Apr 2023 10:41:49 UTC