Preventing Customer's Auto-Closure of Support Tickets
TLDR 0xloris asked if it was possible to prevent customers from prematurely closing their support tickets, to ensure clear communication.
Feb 07, 2023 (10 months ago)
Mar 04, 2023 (9 months ago)
Indexed 2221 threads (46% resolved)
Managing Duplicate Tickets from Same Customer
heroic expressed concern about handling multiple tickets from the same customer. sojan_official suggested sharing this issue for product team attention, and shared their internal workflow for handling duplicate tickets.
Temporarily Preventing Offline Customer Messages
jordanc26 is seeking a way to temporarily restrict customers from leaving messages when no agents are online. The user has not received a response yet.
Resolving Invalid SMTP Configuration Issue
_atx_ experienced issues with password reset emails not being sent due to SMTP configuration. micorksen guided them to correct SMTP settings, thereby resolving the problem.