TLDR miamicityman inquired about giving site visitors the option to use Chatbox or WhatsApp. sojan_official confirmed it is possible and provided a brief description of how to implement the feature.
Hello anyone :: Testing ChatWoot. Question. Is it possible to offer the site visitor the option to use the Chatbox or WhatsApp? Or it one or the other?
you can connect multiple channels to chatwoot and handle them together at the same time.
on your website you can have the chatwidget embeded alongside a link to the whatsapp chat. when your customer replies to either, you can handle conversations from both channels over chatwoot dashboard
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