Offering Site Visitors the Option to Use Chatbox or WhatsApp

TLDR miamicityman inquired about giving site visitors the option to use Chatbox or WhatsApp. sojan_official confirmed it is possible and provided a brief description of how to implement the feature.

Photo of miamicityman
Thu, 07 Apr 2022 19:42:40 UTC

Hello anyone :: Testing ChatWoot. Question. Is it possible to offer the site visitor the option to use the Chatbox or WhatsApp? Or it one or the other?

Photo of sojan_official
Tue, 12 Apr 2022 09:04:47 UTC

you can connect multiple channels to chatwoot and handle them together at the same time. on your website you can have the chatwidget embeded alongside a link to the whatsapp chat. when your customer replies to either, you can handle conversations from both channels over chatwoot dashboard