#support

Issues with Viewing Instagram Directs on Chatwoot

TLDR erfanjahan has set up a Facebook channel but can't view Instagram directs in Chatwoot. sojan_official provided a guide for Instagram channel setup.

Powered by Struct AI
Nov 18, 2023 (1 week ago)
erfanjahan
Photo of md5-2d83e58d0829a324edf591304172ea54
erfanjahan
11:35 AM
Hi,
I have successfully set up the Facebook channel, but only the Facebook messenger messages are in chatwoot and not the Instagram directs, I have also connected the Instagram page to the Facebook page, and the Instagram directs are showing in the meta business suite.
Chatwoot version: 3.3.0
11:47
erfanjahan
11:47 AM
I'm also set chatwoot installation domain in facebook page "new page experience -> Advanced messaging" and set handover protocol both "Instagram and messenger" to app I'm created in fb developer
Image 1 for I'm also set chatwoot installation domain in facebook page "new page experience -> Advanced messaging" and set handover protocol both "Instagram and messenger" to app I'm created in fb developer
11:47
erfanjahan
11:47 AM
sojan_official
12:15
erfanjahan
12:15 PM
im also added instagram account to test
Image 1 for im also added instagram account to test
Nov 20, 2023 (1 week ago)
erfanjahan
Photo of md5-2d83e58d0829a324edf591304172ea54
erfanjahan
04:27 PM
Help...
Nov 25, 2023 (3 days ago)
erfanjahan
Photo of md5-2d83e58d0829a324edf591304172ea54
erfanjahan
05:18 AM
Help...
Nov 28, 2023 (today)
sojan_official
Photo of md5-788237a2af5ff191b07ee9f215706ead
sojan_official
12:31 AM