Chatwoot

Chatwoot

#mobile-app-discussions

Issues with update_presence Command & contact_last_seen_at API.

TLDR Mr.Bean struggles with "contact_last_seen_at" being 0 despite update_presence command. sojan_official explains it's updated based on user interactions with the chatwoot widget, not via direct APIs.

Powered by Struct AI

8

16mo

Aug 18, 2022 (16 months ago)

Photo of none

Mr.Bean

05:23 AM

Hi Sojan,
I was able find to the api but still contact_last_seen_at is 0
{ "account_id": 1,
"additional_attributes": {},
"agent_last_seen_at": 1660779366,
"assignee_last_seen_at": 1660779324,
"can_reply": true,
"contact_last_seen_at": 0,
"custom_attributes": {},
"inbox_id": 1,
"labels": [],
"muted": false,
"snoozed_until": null,
"status": "open",
"timestamp": 1660779324,
"unread_count": 0
}
Also when we update_presence using

{"command":"message","identifier":"{\"channel\":\"RoomChannel\",\"pubsub_token\":\"pubsub_token\"}","data":"{\"action\":\"update_presence\"}"}

we always get this error block invoke

chweb01.log:E, [2022-08-17T23:35:45.102798 #15] ERROR -- : Could not execute command from ({"command"=>"message", "identifier"=>"{\"channel\":\"RoomChannel\",\"pubsub_token\":\"pubsub\"}", "data"=>"{\"action\":\"update_presence\"}"}) [RuntimeError - Unable to find subscription with identifier: {"channel":"RoomChannel","pubsub_token":"pubsub"}]: /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/connection/subscriptions.rb:75:in find' | /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/connection/subscriptions.rb:56:in perform_action' | /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/connection/subscriptions.rb:19:in execute_command' | /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/connection/base.rb:89:in dispatch_websocket_message' | /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/server/worker.rb:60:in `block in invoke'

Photo of md5-788237a2af5ff191b07ee9f215706ead

sojan_official

10:32 AM

you need to establish a subscription before you can send presence updates

ref: https://www.chatwoot.com/docs/product/others/websocket-events#connect-to-chatwoot-websocket

-----

also looking into the code it seems like we dont have direct apis to update contact_last_seen_at . at the moment it is only updated based on a users interaction over the chatwoot chat widget. i have logged https://github.com/chatwoot/chatwoot/issues/5299 to track this

Photo of none

Mr.Bean

03:29 PM

I did send the subscribe message before sending the presence message. I tried it again today and still getting the Could not execute command in chatwoot web logs as shown below.

PLease see attached is the sequence of message send and received below.

03:31

Mr.Bean

03:31 PM

Send intial subscribe
{"command":"subscribe","identifier":"{\"channel\":\"RoomChannel\",\"pubsub_token\":\"4hNweRAeG8UuDV5jLEVYY8sC\",\"account_id\":1}"}

Response message with confirmation of subscription
{
"identifier": "{\"channel\":\"RoomChannel\",\"pubsub_token\":\"4hNweRAeG8UuDV5jLEVYY8sC\",\"account_id\":1}",
"type": "confirm_subscription"
}

Response message with presence update
{
"identifier": "{\"channel\":\"RoomChannel\",\"pubsub_token\":\"4hNweRAeG8UuDV5jLEVYY8sC\",\"account_id\":1}",
"message": {
"event": "presence.update",
"data": {
"account_id": 1,
"users": {
"1": "online"
}
}
}
}

Send presence update
{"command":"message","identifier":"{\"channel\":\"RoomChannel\",\"pubsub_token\":\"4hNweRAeG8UuDV5jLEVYY8sC\"}","data":"{\"action\":\"update_presence\"}"}

03:32

Mr.Bean

03:32 PM

Response of send presence update

Error in chatwoot weblogs
[2022-08-18T14:04:37.730115 #15] ERROR -- : Could not execute command from ({"command"=>"message", "identifier"=>"{\"channel\":\"RoomChannel\",\"pubsub_token\":\"4hNweRAeG8UuDV5jLEVYY8sC\"}", "data"=>"{\"action\":\"update_presence\"}"}) [RuntimeError - Unable to find subscription with identifier: {"channel":"RoomChannel","pubsub_token":"4hNweRAeG8UuDV5jLEVYY8sC"}]: /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/connection/subscriptions.rb:75:in find' | /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/connection/subscriptions.rb:56:in perform_action' | /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/connection/subscriptions.rb:19:in execute_command' | /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/connection/base.rb:89:in dispatch_websocket_message' | /gems/ruby/3.0.0/gems/actioncable-6.1.5.1/lib/action_cable/server/worker.rb:60:in `block in invoke'

03:33

Mr.Bean

03:33 PM

#####################

03:36

Mr.Bean

03:36 PM

Response after calling conversation api. Please see contact_last_seen_at is still 0.
{{host}}/{{api_version}}/accounts/{{account_id}}/contacts/{{contact_id}}/conversations
{
"payload": [
{
"meta": {
"sender": {
"additional_attributes": {},
"availability_status": "offline",
"email": "[email protected]",
"id": 1,
"name": "First Last",
"phone_number": null,
"identifier": null,
"thumbnail": "null",
"custom_attributes": {},
"last_activity_at": 1660779317
},
"channel": "Channel::Api",
"assignee": {
"id": 1,
"account_id": 1,
"availability_status": "offline",
"auto_offline": true,
"confirmed": true,
"email": "[email protected]",
"available_name": "First Last",
"name": "First Last",
"role": "administrator",
"thumbnail": "null"
},
"hmac_verified": false
},
"id": 1,

03:36

Mr.Bean

03:36 PM

"messages": [
{
"id": 350,
"content": "ok",
"account_id": 1,
"inbox_id": 1,
"conversation_id": 1,
"message_type": 1,
"created_at": 1660779324,
"updated_at": "2022-08-17T23:35:24.649Z",
"private": false,
"status": "sent",
"source_id": null,
"content_type": "text",
"content_attributes": {},
"sender_type": "User",
"sender_id": 1,
"external_source_ids": {},
"additional_attributes": {},
"conversation": {
"assignee_id": 1
},
"sender": {
"id": 1,
"name": "First Last",
"available_name": "First Last",
"avatar_url": "null",
"type": "user",
"availability_status": "offline",
"thumbnail": "null"
}
}
],
"account_id": 1,
"additional_attributes": {},
"agent_last_seen_at": 1660831522,
"assignee_last_seen_at": 1660831522,
"can_reply": true,
"contact_last_seen_at": 0,
"custom_attributes": {},
"inbox_id": 1,
"labels": [],
"muted": false,
"snoozed_until": null,
"status": "open",
"timestamp": 1660779324,
"unread_count": 0
}
]
}

Chatwoot

Chatwoot | Knowledge Base powered by Struct.AI

Indexed 2214 threads (46% resolved)

Generate Knowledge

Similar Threads

Issue with Displaying 'Last Seen' Contact Information on Mobile App

sojan_official reports the "last seen" contact detail isn't displayed in the mobile app, but exists in the APIs. Mr.Bean provides the API command for "last seen", but encounters issues when the data doesn't update properly in the database.

Integrating Telegram bot with Chatwoot Through API

eveneasy tries to integrate telegram bot with Chatwoot through API but struggles with parameters. lourenco9597 guides them on creating intermediary API using chatwoot config details and API channel conversation.

Issues with Self-hosted Chatwoot and API-Created Conversations

hemantg_ was having issues with self-hosted Chatwoot API-created conversations not being fetched by front end widget. Suggestions and guidance were provided by muhsin_k and sojan_official, however, issue wasn't fully resolved in the given thread.

1

Updating Last Seen Message From Client Chatwoot Via Public APIs

shjba. asked how to update the last seen message from Client Chatwoot via public APIs. sojan_official informed there isn't an existing API for such a function and advised the query to be logged as a Github issue.

Auto-Display Interactive Chatwoot Menu Without Prompt

catalystjack wants to auto-display a Chatwoot menu without user prompts. sojan_official suggests webhook events. thinness2722 raises an issue and shares a GitHub link for tracking.

2

Powered By