Issues with Self-Installed Chatwoot Domain's SMTP Configuration
TLDR einlight encounters SMTP issues, unable to send emails. Follows guide, still not successful. sojan_official suggests checking sidekiq for errors.
sojan_official
Wed, 04 Jan 2023 11:35:59 UTCCould you check if you have any errors in sidekiq for the emails ? ref: https://www.chatwoot.com/docs/self-hosted/faq#how-to-debug-smtp-email-errors-in-chatwoot
einlight
Fri, 30 Dec 2022 19:18:05 UTCHi all, i have self installed chatwoot in my domain, but encountered SMTP issue not delivered to my domain email using sendgrid, i have configure .env with port 587, TLS sendgrid SMTP server and my domain host then installed postfix as the guide, https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables but still the confirmation email can't be delivered... i had this issue for 3 weeks now and scratching my head about which log to be checked again (as you see there is no detailed indication either in sidekiq log or web log regarding smtp detail...) , a bit of the detailed things that i have done : - i already make sure sendgrip apikey work properly using SMTP test tools https://www.gmass.co/smtp-test - install postfix with internet and point it to the exact chatwoot front end domain : chtwoot.compressfit.id MAILER_SENDER_EMAIL=chatwoot
SMTP_DOMAIN=compressfit.id
SMTP_ADDRESS=smtp.sendgrid.net
SMTP_PORT=587
SMTP_USERNAME=apikey
STMP_PASSWORD =Xxxxxxx
SMTP_AUTHENTICATION=plain
SMTP_ENABLE_STARTTLS_AUTO=true
MAILER_INBOUND_EMAIL_DOMAIN=compressfit.id
RAILS_INBOUND_EMAIL_SERVICE=sendgrid
RAILS_INBOUND_EMAIL_PASSWORD=xxxxxxx
additional info:
other than that .env value as default fresh install
my chatwoot server self hosted at google
Thanks before 🙏