#facebook

Issues with FB App Permissions and Voice Records

TLDR mohmmd raises concerns about FB app permissions and IG messages. sojan_official and tejaswini provide potential solutions, though voice recording issues persist. deyvisenrique shares a similar problem.

10mo

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Oct 22, 2022 (14 months ago)

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mohmmd

04:33 PM

Hello,
I have a question, since the FB app will be used solely by myself on my own pages, i.e: I am the app owner and the admin of the pages and instagram accounts linked with those pages, shouldn't this be enough for permissions to work without going through the app review process?
My issue is that I noticed a while ago that I am no longer receiving IG messages in CW despite them appearing in server logs, and also reach messenger inbox with no issues?
want to note that facebook removed the pages_read_engagement permission a while ago claiming lack of use.

Oct 24, 2022 (14 months ago)

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sojan_official

10:23 PM

technically it should be okay. but in case of instagram i think they require you to have the permissions through app review process i believe. tejaswini should be able to share more info

Oct 27, 2022 (14 months ago)

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tejaswini

03:04 AM

Yes if you have role in your app that should be enough, but if you are expecting to have new users to send messages that won't happen.

mohmmd

12:32 PM

Noticing that however, replying with a voice record from cw is not working. That may need attention.

tejaswini

03:00 PM

If you can, can you add steps to reproduce or a GitHub issue for the same?

Feb 19, 2023 (10 months ago)

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deyvisenrique

05:15 PM

mohmmd can you resolver this problem. i have a same problem using instagram.

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