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Issues with Facebook Connection and Telegram Inbox in Chatwoot

TLDR erfanjahan experienced trouble connecting Facebook and viewing sent messages in Telegram inbox using Chatwoot. sojan_official suggested the need for business management permission and referred to a GitHub issue for further help.

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Nov 03, 2023 (3 weeks ago)
erfanjahan
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erfanjahan
10:40 AM
Hello,
I have installed chatwoot through Docker and with easypanel and I have a problem in setting up the Facebook connection, (of course I have to say that I have installed it through Docker without easypanel and the problem is the same and the matter is not related to easypanel)
The selection list of the Facebook page is empty after connecting through login with Facebook, while I have completed all the documentation steps (my app is in the testing stage and the confirmation request has not been sent to Facebook yet) and connecting Instagram to the Facebook page. And placing them in the test list is complete, but the page selection list is empty.

I have found this error in browser console from facebook sdk.js:
<" You are overriding current access token, that means some other app is expecting different access token and you will probably break things. Please consider passing access_token directly to API parameters instead of overriding the global settings. ">
Image 1 for Hello,
I have installed chatwoot through Docker and with easypanel and I have a problem in setting up the Facebook connection, (of course I have to say that I have installed it through Docker without easypanel and the problem is the same and the matter is not related to easypanel)
The selection list of the Facebook page is empty after connecting through login with Facebook, while I have completed all the documentation steps (my app is in the testing stage and the confirmation request has not been sent to Facebook yet) and connecting Instagram to the Facebook page. And placing them in the test list is complete, but the page selection list is empty.

I have found this error in browser console from facebook sdk.js:
<" You are overriding current access token, that means some other app is expecting different access token and you will probably break things. Please consider passing access_token directly to API parameters instead of overriding the global settings. ">
10:41
Nov 04, 2023 (3 weeks ago)
erfanjahan
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erfanjahan
08:25 AM
Help๐Ÿ˜“
d3x73rz1n
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d3x73rz1n
03:47 PM
Can you share the .env?
Nov 05, 2023 (3 weeks ago)
erfanjahan
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erfanjahan
06:24 AM
SECRET_KEY_BASE=41d4eb9498a800e169b4788fdb9d4af4
FRONTEND_URL=https://sub.domain.tld
DEFAULT_LOCALE=en
FORCE_SSL=false
ENABLE_ACCOUNT_SIGNUP=false
REDIS_URL=redis://default@tst_chatwoot-redis:6379
REDIS_PASSWORD=acaa0573f8a0858a9b66
REDIS_OPENSSL_VERIFY_MODE=none
POSTGRES_DATABASE=tst
POSTGRES_HOST=tst_chatwoot-db
POSTGRES_USERNAME=postgres
POSTGRES_PASSWORD=2100dbffebb4a924596f
RAILS_MAX_THREADS=5
NODE_ENV=production
RAILS_ENV=production
INSTALLATION_ENV=docker
FB_VERIFY_TOKEN=<fbtoken>
IG_VERIFY_TOKEN=<igtoken>
FB_APP_SECRET=<secret>
FB_APP_ID=<id>
06:25
erfanjahan
06:25 AM
FRONTEND_URL, FB_VERIFY_TOKEN, IG_VERIFY_TOKEN, FB_APP_SECRET, FB_APP_ID values is removed.
06:25
erfanjahan
06:25 AM
Another problem is that when I add the Telegram inbox, it does not show the sent messages
d3x73rz1n
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d3x73rz1n
05:17 PM
Telegram and Messenger Channel are not working? Maybe installation issue? You .env appears be ok.
Nov 06, 2023 (3 weeks ago)
erfanjahan
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erfanjahan
06:32 PM
i dont think problem is install issue (i reinstalled many times, many type (docker, manual, heroku)), Choose page select box after connecting facebook account is empty
Nov 07, 2023 (3 weeks ago)
sojan_official
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sojan_official
12:09 AM
erfanjahan you will need to request for business management permission as well. which isn't updated in our docs. We are working on updating the docs for the same
erfanjahan
Photo of md5-2d83e58d0829a324edf591304172ea54
erfanjahan
03:10 AM
sojan_official Thank, also I get my answer in GitHub issue: https://github.com/chatwoot/chatwoot/issues/8302

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