#facebook

Issues with Facebook App Integration in Chatwoot on Heroku

TLDR maobueno is having trouble integrating a Facebook app with a Chatwoot instance on Heroku. pranavrajs is trying to help but the user did not provide requested information.

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Apr 27, 2022 (20 months ago)
maobueno
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maobueno
03:37 AM
Hello
Has anyone been able to create an app on facebook, generate the "FB VERIFY TOKEN" and integrate it correctly with a chatwoot instance on heroku?
pranavrajs
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pranavrajs
03:43 PM
Can you please share the issue you are facing?
maobueno
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maobueno
03:46 PM
pranavrajs I am trying to configure the facebook channel in chatwoot but the messages do not appear.
Created facebook app (Facebook developers) as described in docs, set environment variables FB_APP_ID, FB_APP_SECRET and FB_VERIFY_TOKEN. After the Facebook channel in chatwoot was created, but the Chatwoot instance is not receiving the messages.

The expectation is that a message will be sent through the Facebook page and displayed on chatwoot.
I am running an instance of chatwoot on heroku.
My current version of chatwoot is 2.4.1
pranavrajs
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pranavrajs
03:47 PM
Is your app verified?
03:47
pranavrajs
03:47 PM
Please see this section if app is not approved for production use.
04:01
pranavrajs
04:01 PM
Would you be able to share a screencast of the developer app setup/
maobueno
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maobueno
04:24 PM
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04:27
maobueno
04:27 PM
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04:28
maobueno
04:28 PM
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04:30
maobueno
04:30 PM
pranavrajs I have a question, if I have 2 subaccounts do I need to create 2 applications in facebook developers?, or with a configured app I can create several facebook channels in different subaccounts

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