Issues with Facebook App Configuration on New Installation

sergiomada

good afternoon everyone I hope you are all well, I have the following problem, with a new clean installation and I configure the .env with the data from my facebook app id, secret and token generated in the facebook app, and it does not connect Thank you very much for your prompt help

Needle

Thread automatically created by sergiomada in <#647729604944986124>

sergiomada

I don't understand what's happening, I've verified the app like 1000 times, the .env configuration like 1000 times and I can't find what's going on because it doesn't connect me to the facebook app Business verification => Verified Access verification => Verified

sergiomada

I need help to running please

lourenc0_

You must login with your app owner's account in this first phase, as you can validate the login (look if the permissions are required and your pages can be displayed). In a second step you've to require some permissions on FB App, that are: - pages_messaging, - Business Asset User Profile Access, - pages_show_list, - pages_manage_metadata Read the following doc: https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup#going-into-production

sergiomada

ok thanks so much lourenc0_

sergiomada

but it should still show you the facebook login or not lourenc0_

lourenc0_

Yep, user has to logon. That's the single way to implement his page on chatwoot channels

sergiomada

Well, it doesn't show me that, just an error lourenc0_

lourenc0_

Check your .env project again, the FB params must be the same you have in your meta app (app id and app secret). As you checked both are the same, try to login with the OWNER'S APP FACEBOOK ACCOUNT, this account must have at least a single page (you can create a test page, for example).

lourenc0_

Facebook let the app account owner (and others linked accounts) to interact with your Chatwoot instance

lourenc0_

Also, I recommend you to check your registered domains in the facebook app

lourenc0_

You should receive msgs and events into your webhook (if you configured it well)

sergiomada

im generate new token in facebook, y past in .env, facebook_id and facebook_secret, and the same error lourenc0_

sergiomada

check domain in facebook is good domain

sergiomada

im execute my callback url and noting response

sergiomada

sergiomada

lourenc0_ im send you inbox please

lourenc0_

Check your products, do you have your Facebook Login well configured? https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup#add-facebook-login