TLDR alejandrog7200 had issues with enabling Outlook Email Auth through Chatwoot. tejaswini suggested checking server logs and using a single tenant application. SwimCare and jaken discussed issues with sending emails. No resolution was provided.
tejaswini could you help ?
Could you check if there are any issues on the server logs? 1. Check if the profile is added in the id_token 2. user.email is present in id_roken?
This happens when id_token usually has the different information that the request one, or account_id is not being saved in redis.
I will suggest you: if you are using only one email then use single tenant application
Hi, I have a somewhat similar issue. I now can receive mails from office 365 account. But sending doesn't seem to work. I don't get any error and the checkmark is there in the chatwoot interface. Any ideas?
No errors, but I found a issue already reported on github. Its is identical to what I have.
https://github.com/chatwoot/chatwoot/issues/6729
Yeah I'm facing this problem too, any update on this?
In that same fixed PR the author decided to keep sending email via SMTP as it is working for them.
Hi! tejaswini in my case I need to configure it as multitenant so multiple accounts can access to diferent domains. This setup is working at this moment?
OKay, do you know if any of your clients have been able to get that verification? My use case is in a single CWT installation I have multiple accounts and each of this accounts I need to log in with diferent Microsoft 365 domains
alejandrog7200
Thu, 23 Mar 2023 12:55:25 UTCHi, I followed this https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/azure-app-setup/ to enable Outlook Email Auth. After authorizing the login it goes back to dashboard web and it doesn't create the inbox