Issues with Enabling Outlook Email Auth and Sending Emails
TLDR alejandrog7200 had issues with enabling Outlook Email Auth through Chatwoot. tejaswini suggested checking server logs and using a single tenant application. SwimCare and jaken discussed issues with sending emails. No resolution was provided.
sojan_official
Fri, 24 Mar 2023 06:11:12 UTCtejaswini could you help ?
tejaswini
Fri, 24 Mar 2023 06:13:58 UTCCould you check if there are any issues on the server logs? 1. Check if the profile is added in the id_token 2. user.email is present in id_roken?
tejaswini
Fri, 24 Mar 2023 06:15:19 UTCThis happens when id_token usually has the different information that the request one, or account_id is not being saved in redis.
tejaswini
Fri, 24 Mar 2023 06:19:36 UTCI will suggest you: if you are using only one email then use single tenant application
SwimCare
Fri, 24 Mar 2023 15:42:24 UTCHi, I have a somewhat similar issue. I now can receive mails from office 365 account. But sending doesn't seem to work. I don't get any error and the checkmark is there in the chatwoot interface. Any ideas?
SwimCare
Mon, 03 Apr 2023 14:54:29 UTCNo errors, but I found a issue already reported on github. Its is identical to what I have.
SwimCare
Mon, 03 Apr 2023 14:56:14 UTChttps://github.com/chatwoot/chatwoot/issues/6729
jaken
Mon, 03 Apr 2023 19:13:38 UTCYeah I'm facing this problem too, any update on this?
tejaswini
Tue, 04 Apr 2023 02:54:25 UTCIn that same fixed PR the author decided to keep sending email via SMTP as it is working for them.
alejandrog7200
Mon, 17 Apr 2023 19:44:20 UTCHi! tejaswini in my case I need to configure it as multitenant so multiple accounts can access to diferent domains. This setup is working at this moment?
alejandrog7200
Wed, 19 Apr 2023 12:37:43 UTCOKay, do you know if any of your clients have been able to get that verification? My use case is in a single CWT installation I have multiple accounts and each of this accounts I need to log in with diferent Microsoft 365 domains
alejandrog7200
Thu, 23 Mar 2023 12:55:25 UTCHi, I followed this https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/azure-app-setup/ to enable Outlook Email Auth. After authorizing the login it goes back to dashboard web and it doesn't create the inbox