#caprover

Issues with Avatars and Image Viewing in Chatwoot Installation

TLDR apfatzgo faced issues viewing avatars and images in their Chatwoot installation via Caprover, while sojan_official suggested configuring a storage provider as 'local' storage is not supported on Caprover.

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Jul 01, 2023 (5 months ago)
apfatzgo
Photo of md5-18f8d265ef0398e7dddebae42084b3b4
apfatzgo
06:50 AM
Hi Chatoot community! I have a problem with my Chatwoot installation. I installed it via Caprover and added an external URL and SSL (changed FRONTEND_URL in App Configs). One problem is that I can‘t see avatars. This happens when configuring inboxes or using the chat widget on my website. The other problem: i can send images from Chatwoot to WhatsApp and everything is fine. But I can’t see images that a customer sent me via WhatsApp. Thank you for any help!
Image 1 for Hi Chatoot community! I have a problem with my Chatwoot installation. I installed it via Caprover and added an external URL and SSL (changed FRONTEND_URL in App Configs). One problem is that I can‘t see avatars. This happens when configuring inboxes or using the chat widget on my website. The other problem: i can send images from Chatwoot to WhatsApp and everything is fine. But I can’t see images that a customer sent me via WhatsApp. Thank you for any help!
Jul 04, 2023 (5 months ago)
sojan_official
Photo of md5-788237a2af5ff191b07ee9f215706ead
sojan_official
09:52 AM
we don't support local storage option on caprover. you will need to configure a storage provider

ref: https://www.chatwoot.com/docs/self-hosted/deployment/storage/supported-providers