#support

Issues Linking Agents to Created Accounts & Multi-Accounts

TLDR hermes.macedo and jbrneto_79467 encountered issues with linking agents to accounts. sojan_official clarified that the system has been made searchable by ID or name due to large installations.

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Oct 10, 2023 (1 month ago)
hermes.macedo
Photo of md5-677684713527b48a5c3cf2cee6767976
hermes.macedo
10:42 PM
2 serious errors;

In 3.1.1 it is not possible to link an agent to an already created account. The list of agents to link is not displayed.


It is not possible in multi accounts to link or create other accounts and link agents.
sojan_official
Oct 11, 2023 (1 month ago)
sojan_official
Photo of md5-788237a2af5ff191b07ee9f215706ead
sojan_official
05:03 AM
Did you try searching with id or name ? type in the box and it will search through agent list
Oct 19, 2023 (1 month ago)
sojan_official
Photo of md5-788237a2af5ff191b07ee9f215706ead
sojan_official
01:49 AM
hermes.macedo could you share a screencast of the behaviour you are seeing ?
Oct 31, 2023 (1 month ago)
jbrneto_79467
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jbrneto_79467
11:55 AM
Hi, i have the same problem, can i send a video?
Nov 04, 2023 (3 weeks ago)
jbrneto_79467
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jbrneto_79467
07:01 PM
On this screen, as of version 3.1, the option to select "Account" does not appear. When I click on the dropdown menu it does not load the options
Image 1 for On this screen, as of version 3.1, the option to select "Account" does not appear. When I click on the dropdown menu it does not load the options
Nov 07, 2023 (3 weeks ago)
sojan_official
Photo of md5-788237a2af5ff191b07ee9f215706ead
sojan_official
12:01 AM
since we have large installations with 1000s of accounts, we have made this box to be searchable instead, type the account id or name and it should appear in the box