TLDR ikarus7808 reported a problem with ongoing WhatsApp conversations not creating new threads. sojan_official clarified that the issue is due to system design.
Hey guys, can someone helpe with a problem? Conversations are continuing rather than creating new one, on whatsapp channel, after said conversation is closed by the agent but if the customer send a new message it doesnt create a new conversation, and I have disable "Lock to single conversation" as show on the print
Please add any additional information to this thread. The team will follow up.
at the moment, incoming messages will always be appended to the existing conversation . the lock to single conversation only works for outbound conversations from the system
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