Issue with WhatsApp Conversations not Creating New Threads

TLDR ikarus7808 reported a problem with ongoing WhatsApp conversations not creating new threads. sojan_official clarified that the issue is due to system design.

Photo of ikarus7808
Fri, 23 Jun 2023 15:35:37 UTC

Hey guys, can someone helpe with a problem? Conversations are continuing rather than creating new one, on whatsapp channel, after said conversation is closed by the agent but if the customer send a new message it doesnt create a new conversation, and I have disable "Lock to single conversation" as show on the print

Photo of Needle
Fri, 23 Jun 2023 15:35:38 UTC

Please add any additional information to this thread. The team will follow up.

Photo of sojan_official
Mon, 26 Jun 2023 12:36:30 UTC

at the moment, incoming messages will always be appended to the existing conversation . the lock to single conversation only works for outbound conversations from the system