#support

Issue With Unread Status in External IMAP Inbox

TLDR jobcespedes noticed an issue with external inbox mail status. sojan_official explained it's Chatwoot's design not to modify email statuses.

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Oct 06, 2023 (1 month ago)
jobcespedes
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jobcespedes
06:16 PM
I do not see that mail is mark as read in the external imap inbox (not in Chatwoot mail inbox). It remains unread even though it was read and solved in Chatwoot. Is this by design or a bug?
Oct 08, 2023 (1 month ago)
jobcespedes
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jobcespedes
02:26 AM
It stopped working again without apparent reason
Oct 11, 2023 (1 month ago)
sojan_official
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sojan_official
05:26 AM
We try not to modify the email status when pulling emails from external inbox via smpt