Issue with Instagram Permissions due to Webhook Problem
TLDR maobueno is having an issue getting Instagram permissions approved due to a problem in the webhook. Needle auto-created a thread for the issue.
Aug 10, 2023 (3 months ago)
I am trying to get the permissions for instagram approved but they tell me that they can't do it because there is a problem in the webhook, but I do the test and the messages are sent and received correctly, does anyone know what it is?
This is Facebook's response
During our review, we found a bug that prevented us from testing and verifying that your messaging experience complies with our Developer Policies and Developer Technical Documentation. More specifically, after connecting a test Instagram professional account to your bot, messages sent by our test Instagram users to the connected test Instagram professional account did not appear in their bot's inbox. We have attached a screenshot that highlights the problem.
To solve this problem:
1. Make sure your bot can listen for webhooks.
2. Make sure your bot can process webhooks in near real time to update your bot's inbox.
Indexed 2221 threads (46% resolved)
Instagram Permissions Rejection Issue
jdamian2297 keeps having their Instagram permissions rejected and requests assistance with a valid use case. The discussion got initiated by Needle.
Resolving Instagram Basic App Review Issue
tanelorn4688 and .antx sought assistance on getting instagram basic access for their app with Facebook's review team. sojan_official and tejaswini provided guidance and clarifications, leading to tanelorn4688 getting the permission approved.
Difficulty Creating an Instagram Webhook
tobsowo had issues creating an Instagram webhook. v_shnu provided assistance with the process. tejaswini clarified that Facebook and Instagram messages are received in the same inbox. sojan_official confirmed that messages will have separate indicators.