#feature-requests

Issue with Expired Slack Integration on Updates

TLDR chenli7194 questions why Slack integration expires after updates. muhsin_k provides solution and offers a call to further assist.

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Sep 13, 2023 (2 months ago)

chenli7194

02:43 AM

why the Slack integration has expired. To continue receiving messages on Slack, please delete the integration and connect your workspace again. ?

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Needle

02:43 AM

Thread automatically created by chenli7194 in #719548300868452362

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muhsin_k

04:26 AM

There have been some updates to the Slack permissions. If you want to send attachments through Slack using the Chatwoot integration, note that the integration may be disabled due to revised permissions required by Slack. Therefore, you will need to reconnect the Slack app with Chatwoot and update the permissions. This will re-enable the attachment feature and ensure seamless communication between you and your customers. Please let us know, if that is not the case.

Sep 15, 2023 (2 months ago)

chenli7194

06:54 AM

Yes, it can re-connect , But why every times update , this slack integration will be expired

muhsin_k

08:21 AM

chenli7194 Are you using cloud version?

chenli7194

08:31 AM

yes ,

muhsin_k

09:38 AM

Could you please schedule call https://calendly.com/muhsin-keloth based on your availability. I will definitely help you on this issue.

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