Issue with Expired Slack Integration on Updates
TLDR chenli7194 questions why Slack integration expires after updates. muhsin_k provides solution and offers a call to further assist.
Powered by Struct AI
7
2mo
Sep 13, 2023 (2 months ago)
chenli7194
chenli7194
02:43 AMwhy the Slack integration has expired. To continue receiving messages on Slack, please delete the integration and connect your workspace again. ?
Needle
Needle
02:43 AMThread automatically created by chenli7194 in #719548300868452362
muhsin_k
muhsin_k
04:26 AMThere have been some updates to the Slack permissions. If you want to send attachments through Slack using the Chatwoot integration, note that the integration may be disabled due to revised permissions required by Slack. Therefore, you will need to reconnect the Slack app with Chatwoot and update the permissions. This will re-enable the attachment feature and ensure seamless communication between you and your customers. Please let us know, if that is not the case.
Sep 15, 2023 (2 months ago)
chenli7194
chenli7194
06:54 AMYes, it can re-connect , But why every times update , this slack integration will be expired
muhsin_k
muhsin_k
08:21 AM chenli7194 Are you using cloud version?
chenli7194
chenli7194
08:31 AMyes ,
muhsin_k
muhsin_k
09:38 AMCould you please schedule call https://calendly.com/muhsin-keloth based on your availability. I will definitely help you on this issue.
Chatwoot
Chatwoot | Knowledge Base powered by Struct.AI
Indexed 2221 threads (46% resolved)
Similar Threads
Discussion on Disconnect Issue with Chatwoot Agent
sinbad238 and rinndoge reported frequent disconnect issues with Chatwoot. sojan_official acknowledged the issue and mentioned ongoing improvements, while alejandrog7200 still requested for a possible solution.
7
1mo
Integrating Chatwoot with a Contact Form for Communication
rohankm wants to integrate Chatwoot with a contact form for continued email communication, asking for guidance from sojan_official and jaime_cerve.. sojan_official suggests working over APIs.
9
2mo
Chatwoot Email Channel Issue with Google Workspace
vlrus. experienced issues with the Chatwoot email channel in Google Workspace, but solved it by updating to version 3.0.0.
2
2mo
Solved