#general

Issue with Email Collect Box in Campaigns

TLDR eddippla asked why email collect box doesn't appear when user clicks on a campaign. sojan_official clarified it was an intentional design decision and suggested using a pre-chat form as a workaround.

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Sep 26, 2023 (2 months ago)
eddippla
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eddippla
11:54 AM
Why does email collect box not show when the user clicked on a campaign
Needle
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Needle
11:54 AM
Thread automatically created by eddippla in #647412545686208527
Sep 27, 2023 (2 months ago)
sojan_official
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sojan_official
12:02 AM
This was an intended product decision, since the existing email collect was designed for the case where contacts sendss the first message.

one temperorary work around if you want to ensure email is collected is to use pre chat form which works for campaigns as well