Issue with Email Collect Box in Campaigns
TLDR eddippla asked why email collect box doesn't appear when user clicks on a campaign. sojan_official clarified it was an intentional design decision and suggested using a pre-chat form as a workaround.
Sep 26, 2023 (2 months ago)
Sep 27, 2023 (2 months ago)
one temperorary work around if you want to ensure email is collected is to use pre chat form which works for campaigns as well
Indexed 2221 threads (46% resolved)
Default Status for New Conversations as 'Open'
smartyvish asked about the default conversation status, to which sojan_official replied that it should be open unless a bot is integrated. Then, sojan_official requested to see the described issue.
Issues with Chatwoot Email Inbox Creation
awsalnajjar had issues with email inbox creation in Chatwoot. pranavrajs suggested enabling conversation continuity, but tobsowo still faces challenges despite following instructions.
Problem Setting User's Email ID with Method $chatwoot.setUser
sadique2608 experienced an issue with the $chatwoot.setUser method not setting the user's email ID, only to realize that the email ID was already existing.