Issue with Chatwoot Update Erasing Data
TLDR harrisyn experienced data loss after a Chatwoot update. pranavrajs requested specifics and provided potential causes. harrisyn agreed to debug during the next update.
pranavrajs
Fri, 22 Apr 2022 05:58:55 UTCHey Yair, Are you still facing this issue? Can you try clearing the browser cookies and logging in back
harrisyn
Fri, 22 Apr 2022 08:42:03 UTCSame happened on mine, thankfully it is still in staging, lost the account and configurations after my last update.
pranavrajs
Fri, 22 Apr 2022 08:50:30 UTCharrisyn Have you customized Chatwoot or using the standard versions? It would better if you can share the specifics of what error you were facing.
harrisyn
Fri, 22 Apr 2022 08:52:25 UTCNo customization. I used the linux update scripts to update my instance of chatwoot. Tried to log in, and all data was gone, literally everything including accounts, so I had to recreate my account and reconfigure my dialogflow integration
pranavrajs
Fri, 22 Apr 2022 08:53:40 UTCI'm not sure if there is a mistake in docs, this is not expected. Did you drop the database? Otherwise, migration doesn't remove accounts.
harrisyn
Fri, 22 Apr 2022 08:54:57 UTCNo I didn't. I simply ran the commands as stated in the docs. It would be the second time I have done so, the first time (about 1 month ago, there was no loss) the loss occurred when I ran it about 2 days ago.
pranavrajs
Fri, 22 Apr 2022 08:58:15 UTCIn this doc (http://localhost:3000/docs/self-hosted/deployment/linux-vm#upgrading-to-a-newer-version-of-chatwoot), there is nothing that would remove the existing data. Would you be able to debug and share which command is creating the problem?
harrisyn
Fri, 22 Apr 2022 09:02:06 UTCI will try again when there is an update and see what I can find
yair
Wed, 20 Apr 2022 14:11:27 UTCwhat happend?