Issue with Chatwoot Business Line Notifications

TLDR smartyvish is having a problem with Chatwoot, where no notifications or updates are shown when a text is received from an uncreated contact on their business line.

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Oct 04, 2023 (1 month ago)
Photo of md5-acd4b63595d3b488ed8eae640f6e1ecb
05:58 PM
If someone text on our business line configured in chatwoot but contact is not created, Chatwoot is not showing any notifications or updates. any suggestions ?