Issue with Chatwoot Agent Assignment
TLDR lemon3__ was having issues with offline agent assignment in Chatwoot. alejandrog7200 offered a temporary fix, with sojan_official indicating work on a reassignment module.
Oct 26, 2023 (1 month ago)
I chatted with Chatwoot support and they told me this could be solved by snoozing the conversation until next reply. I tried that as well but it simply doesn't work.
Any assistance would be really helpful.
Oct 30, 2023 (1 month ago)
Nov 02, 2023 (3 weeks ago)
Nov 03, 2023 (3 weeks ago)
Indexed 2214 threads (46% resolved)
Chat Reassignment and Auto Assignment Issues With Mobile Apps
engmsaleh inquired about conversation reassignments and auto assignments when agents are offline on mobile apps. sojan_official explained how the current system works but no resolution to engmsaleh's specific problem was offered.
Auto-Assignment Issue with New Conversations in Chatwoot
mohmmd noticed new conversations no longer auto-assign to agents. sojan_official explained this is a new chatwoot feature which only auto assigns to online agents.
Auto Assignment Issues for Mobile App Agents
engmsaleh experiences issues with auto assignment for agents on mobile apps, causing most conversations to be unassigned. sojan_official shares a relevant Discord link.