#bugs

Issue Merging Facebook Contacts with WhatsApp/Instagram

TLDR d3x73rz1n identified a bug where Facebook contacts can't be merged with WhatsApp and Instagram contacts. sojan_official and tejaswini requested further documentation on the issue.

Powered by Struct AI
Jun 20, 2023 (5 months ago)
d3x73rz1n
Photo of md5-0e5c633d6663f1862dab15d472271307
d3x73rz1n
05:05 PM
New bug! 🙂
When receive 3 contacts, like WhatsApp, Instagram and Facebook, can´t merge.
I´ve try merge WhatsApp + Instagram first - ok - but when try to merge the facebook, the contact don´t appear.
I believe who the only 2 info for merge are phone and email, so if this is already filed, can´t merge nothing more.
Jun 21, 2023 (5 months ago)
sojan_official
Photo of md5-788237a2af5ff191b07ee9f215706ead
sojan_official
10:51 AM
the merged contact (whatsapp + instagram) -> should be mergable to facebook . Could add a screencast ?

we only prevent merges if there is conflicts between phone numbers and emails in the system
Jun 28, 2023 (5 months ago)
d3x73rz1n
Photo of md5-0e5c633d6663f1862dab15d472271307
d3x73rz1n
07:51 AM
Ok. I´ll make an screencast.
03:27
d3x73rz1n
03:27 PM
sojan_official see this first. Maybe is related:
03:27
d3x73rz1n
03:27 PM
A nomal conversation in facebook messenger channel
Image 1 for A nomal conversation in facebook messenger channel
03:28
d3x73rz1n
03:28 PM
But in contact, no facebook entry
Image 1 for But in contact, no facebook entry
03:29
d3x73rz1n
03:29 PM
In Social profiles the facebook should be the facebook info
03:30
d3x73rz1n
03:30 PM
And in the master contact cad, the facebook contacts is not present
03:33
d3x73rz1n
03:33 PM
In the instagram, the insta info is cad in contact, at the insta logo, in top right. Maybe in the right side of this logo could be the text for insta account.
Image 1 for In the instagram, the insta info is cad in contact, at the insta logo, in top right. Maybe in the right side of this logo could be the text for insta account.
03:34
d3x73rz1n
03:34 PM
But in master cad this contact is not showing, same to facebook.
03:44
d3x73rz1n
03:44 PM
There is a way to view a log who all events send to
https://<chatwoot>/webhooks/instagram ?
Jul 04, 2023 (5 months ago)
tejaswini
Photo of md5-880bb0f9028bdc7cd731d203beae227c
tejaswini
09:17 AM
For facebook we don’t have the contact card
09:17
tejaswini
09:17 AM
May be you could open the GitHub issue for the same?