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Integrating CSML Chatbot with Chatwoot Inboxes

TLDR a7medo778 discussed the need for a chatbot within Chatwoot inboxes. sojan_official provided information on configuring CSML and connecting bots to inboxes, as well as website integration.

6mo

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Mar 22, 2023 (8 months ago)

a7medo778

07:11 AM

guys i just tried all the current chatbot options (dialogflow, botpress, typebot) and they are all useless
they just handover the client to chatwoot
what is needed is a chatbot flow that runs within the existing chatwoot inboxes rather than act as its own inbox

there is the beta "bot" section in the settings, but i didnt find anything on how to activate the csml code saved into the bot in any of the inboxes

May 20, 2023 (6 months ago)

Photo of md5-1e9a0b490863b214b8008dff8c64023a

rondinelle_walitte

09:26 PM

Hello, you managed to make the csml work, I'm trying here but now without success.

May 22, 2023 (6 months ago)

Photo of md5-788237a2af5ff191b07ee9f215706ead

sojan_official

10:05 AM

tracking the documentation here : https://github.com/chatwoot/docs/issues/408

you will have to configure some additional environment variables for CSML to work


CSML_BOT_HOST
CSML_BOT_API_KEY
CSML_EDITOR_HOST=https://csml-editor.cdn.chatwoot.com

May 31, 2023 (6 months ago)

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fredojbg

02:57 PM

I already created my bot, but where will I use it?

Where do I export the code to put on my website? Do you have any docs about it?

Jun 05, 2023 (6 months ago)

sojan_official

08:09 AM

- you can connect your bot to an inbox in the inbox settings -> bot configuration tab
- for website inbox, the configuration tab in setting will give yout he code to put on your website

https://www.chatwoot.com/docs/product/channels/live-chat/create-website-channel

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