#facebook

Instagram Messages Issue after Update

TLDR d3x73rz1n faced issues with Instagram messages not reaching the destination after an update. sojan_official suggested checking logs and reauthorizing the inbox. The issue was resolved by erasing the variable in superadmin.

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May 18, 2023 (6 months ago)
d3x73rz1n
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d3x73rz1n
08:52 PM
My instagram messages is not reaching the destination after update. Incoming messagem arrive in CW, but CW can´t send. There is a issue with this?
May 19, 2023 (6 months ago)
sojan_official
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sojan_official
03:21 PM
could you share logs if there are any ? Also if there was any api exceptions. the inboxes could be marked for reauthorization. in such cases you wil have to reauthenticate the inbox again
May 22, 2023 (6 months ago)
d3x73rz1n
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d3x73rz1n
10:07 PM
With the command:
cwctl -l web
nothing heappens when I send messages in instagram channel

For tests, we reauthorize, but same. No incomming messages.
Then we delete and receate the channel, same issue.

Another place to inspect error logs for sent messages via CW?
May 24, 2023 (6 months ago)
d3x73rz1n
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d3x73rz1n
03:11 PM
sojan_official Any other suggestion?
sojan_official
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sojan_official
03:12 PM
you would have to look into sidekiq logs .. particularly the send on instragram job. you can also configure an APM like sentry to track internal errors in application
d3x73rz1n
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d3x73rz1n
03:14 PM
In sidekiq:
Image 1 for In sidekiq:
03:14
d3x73rz1n
03:14 PM
Image 1 for
03:14
d3x73rz1n
03:14 PM
but this error is not relative to instagram
03:15
d3x73rz1n
03:15 PM
how do I see the specific error for instagram?
03:45
d3x73rz1n
03:45 PM
sojan_official This is weird. Messages from user who has roles in my instagram account are fine. But my access (advanced access in instagram) don´t change.
Everything was normal - with the upgrade, stop sending messages.
May 29, 2023 (6 months ago)
d3x73rz1n
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d3x73rz1n
03:45 PM
I have this in my istallation, but receive the error:

chatwoot-worker.1[101259]: E, [2023-05-29T12:31:56.401312 #101259] ERROR -- : [ActiveJob] [SendReplyJob] [9628fb30-3517-42b3-a01a-77cbbf38bef3] Instagram response: {"message"=>"(#10) App doesn't have Human Agent Tag Access.", "type"=>"OAuthException", "code"=>10, "error_subcode"=>2534044, "fbtrace_id"=>"A_PzGiRG_fwDxBevqyFFf_Q"} : {:recipient=>{:id=>"6567925433252067"}, :message=>{:text=>"outra vez"}, :messaging_type=>"MESSAGE_TAG", :tag=>"HUMAN_AGENT"}
Image 1 for I have this in my istallation, but receive the error:

chatwoot-worker.1[101259]: E, [2023-05-29T12:31:56.401312 #101259] ERROR -- : [ActiveJob] [SendReplyJob] [9628fb30-3517-42b3-a01a-77cbbf38bef3] Instagram response: {"message"=>"(#10) App doesn't have Human Agent Tag Access.", "type"=>"OAuthException", "code"=>10, "error_subcode"=>2534044, "fbtrace_id"=>"A_PzGiRG_fwDxBevqyFFf_Q"} : {:recipient=>{:id=>"6567925433252067"}, :message=>{:text=>"outra vez"}, :messaging_type=>"MESSAGE_TAG", :tag=>"HUMAN_AGENT"}
03:56
d3x73rz1n
03:56 PM
sojan_official Got it! The var is read like a string. To fix, erase the var in superadmin.

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