Instagram Messages Issue after Update
TLDR d3x73rz1n faced issues with Instagram messages not reaching the destination after an update. sojan_official suggested checking logs and reauthorizing the inbox. The issue was resolved by erasing the variable in superadmin.
1
May 18, 2023 (6 months ago)
d3x73rz1n
08:52 PMMay 19, 2023 (6 months ago)
sojan_official
03:21 PMMay 22, 2023 (6 months ago)
d3x73rz1n
10:07 PMcwctl -l web
nothing heappens when I send messages in instagram channel
For tests, we reauthorize, but same. No incomming messages.
Then we delete and receate the channel, same issue.
Another place to inspect error logs for sent messages via CW?
May 24, 2023 (6 months ago)
d3x73rz1n
03:11 PMsojan_official
03:12 PMd3x73rz1n
03:14 PM
d3x73rz1n
03:14 PM
d3x73rz1n
03:14 PMd3x73rz1n
03:15 PMd3x73rz1n
03:45 PMEverything was normal - with the upgrade, stop sending messages.
May 29, 2023 (6 months ago)
d3x73rz1n
03:45 PMchatwoot-worker.1[101259]: E, [2023-05-29T12:31:56.401312 #101259] ERROR -- : [ActiveJob] [SendReplyJob] [9628fb30-3517-42b3-a01a-77cbbf38bef3] Instagram response: {"message"=>"(#10) App doesn't have Human Agent Tag Access.", "type"=>"OAuthException", "code"=>10, "error_subcode"=>2534044, "fbtrace_id"=>"A_PzGiRG_fwDxBevqyFFf_Q"} : {:recipient=>{:id=>"6567925433252067"}, :message=>{:text=>"outra vez"}, :messaging_type=>"MESSAGE_TAG", :tag=>"HUMAN_AGENT"}
![Image 1 for I have this in my istallation, but receive the error:
chatwoot-worker.1[101259]: E, [2023-05-29T12:31:56.401312 #101259] ERROR -- : [ActiveJob] [SendReplyJob] [9628fb30-3517-42b3-a01a-77cbbf38bef3] Instagram response: {"message"=>"(#10) App doesn't have Human Agent Tag Access.", "type"=>"OAuthException", "code"=>10, "error_subcode"=>2534044, "fbtrace_id"=>"A_PzGiRG_fwDxBevqyFFf_Q"} : {:recipient=>{:id=>"6567925433252067"}, :message=>{:text=>"outra vez"}, :messaging_type=>"MESSAGE_TAG", :tag=>"HUMAN_AGENT"}](https://app.struct.ai/images/md5-ac7ebd8855b0c60ad7f8d14a4af12478/512)
d3x73rz1n
03:56 PM
Chatwoot
Indexed 2221 threads (46% resolved)
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