TLDR afonsolage asks about customizing Chatwoot to suit the company's needs without creating a fork. mnort9 suggests using external applications or the API.
Hello! There is something like plugins/mods on chatwoot, to change some specific behavior?
If I would like to have a custom feature, one that only my company needs, which is the best way to do this?
There is no reason to upstream it, since it's a custom business logic need, but I wouldn't like to create a fork and manage custom/general features merging, so it is somehow possible/viable to use maybe some existing plugin/modding feature?
I'm new to Ruby btw, so I don't know if I'm asking something trivial.
You may want to try embedding an external application or using the API first if you can solve the problem that way. That will be more maintainable then having to worry about constantly merging on new releases
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