Inquiries about Discord-Chatwoot Integration and Analytics

TLDR Momo asks for Discord and Chatwoot integration options for improved metrics. sojan_official replies there's no such integration, suggesting the API as the only solution.

Photo of Momo
Mon, 13 Feb 2023 21:46:33 UTC

Hi there, We have a discord channel that offers support to our Users. Ideally, we'd like for: * Questions in the discord to auto-populate chatwoot * Responses in chatwoot to populate the discord The idea is that we're lacking metrics in discord and plugging in chatwoot would address this Do you know of any no-code solutions / integrations to accomplish this? Or is using the API the only way? Alternately, the <#1006470116432695368> channel here looks like a cool, ticket based setup -- how is that managed? Do you get analytics using that method? Any how-tos you could point me to so we can recreate this?

Photo of sojan_official
Tue, 14 Feb 2023 09:18:03 UTC

At the moment, we don't have an integration with discord. I think API will only be the way. this discord channel uses forum type. ref: