TLDR Momo asks for Discord and Chatwoot integration options for improved metrics. sojan_official replies there's no such integration, suggesting the API as the only solution.
We have a discord channel that offers support to our Users. Ideally, we'd like for:
* Questions in the discord to auto-populate chatwoot
* Responses in chatwoot to populate the discord
The idea is that we're lacking metrics in discord and plugging in chatwoot would address this
Do you know of any no-code solutions / integrations to accomplish this? Or is using the API the only way?
Alternately, the <#1006470116432695368> channel here looks like a cool, ticket based setup -- how is that managed? Do you get analytics using that method? Any how-tos you could point me to so we can recreate this?
At the moment, we don't have an integration with discord. I think API will only be the way.
this discord channel uses forum type. ref: https://support.discord.com/hc/en-us/articles/6208479917079-Forum-Channels-FAQ#h_01G69FJQWTWN88HFEHK7Z6X79N
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