Inability to Access Work Inbox on Chatwoot

TLDR upsetcwuser_46737 is having consistent problems accessing their work inbox on Chatwoot. sojan_official asked follow-up questions regarding the user role and type of installation.

Photo of upsetcwuser_46737
Tue, 26 Sep 2023 16:21:29 UTC

Hello Community, I have been unable to get into the inbox I need for work and Chatwoot has outright refused to help me. I have had our admin remove me and then re-add me to the inbox twice now and both times it worked temporarily. The first time it shut down after 5 minutes and I was unable to get back in, the second time I was in the inbox for the whole business day but I was kicked out by the morning. On the ops manager side they show me as a valid agent and show that I am in the inbox, on my side I show as a valid agent but I cannot access the inbox or even see it. Has anyone experienced this issue? Is there any recourse that someone knows about? I appreciate any help!

Photo of Needle
Tue, 26 Sep 2023 16:21:30 UTC

Thread automatically created by upsetcwuser_46737 in <#647412545686208527>

Photo of sojan_official
Wed, 27 Sep 2023 00:03:28 UTC

upsetcwuser_46737 have they added you as a collaborator to the inbox ? is this a self hosted installation or Chatwoot cloud ?