Hiding "We are away" Message for 24/7 Support
TLDR jegade wanted to hide the 'away' message to showcase 24/7 support. sojan_official suggested setting business hours to 24/7 ensuring an 'online' status.
Jun 30, 2022 (18 months ago)
Indexed 2214 threads (46% resolved)
Issue with Business Availability Settings and Messaging Function.
jordanc26 experienced issues with business availability and set messages, which didn't display to customers initially but only as an auto-response post-customer messages.
Resolving 24-hour Limit Issue in WhatsApp Chats
Legion was experiencing the 24-hour limit error on their self-hosted instance of Chatwoot for WhatsApp. pranavrajs and tejaswini responded, but it remained unclear if a solution was reached.
Hiding Chat "Bubble" Based on Work Hours or Availability
Sukkerpups asked if it is possible to hide the chat "bubble" based on work hours or agent availability. pranavrajs informed it is an ongoing issue.